Ignite Digital Services · 1 week ago
Jira Developer
Charleston, South Carolina, United States
Full-time
Hybrid
New Grad, Entry Level
$95K/yr - $100K/yrIgnite Digital Services is a fast-growing digital transformation company serving the national security sector. As a Jira Developer, you will configure and support Atlassian tools, collaborating with stakeholders to enhance operational efficiency and user adoption across the organization.
Business DevelopmentConsultingData Integration
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Configure, maintain, and support Atlassian tools to help teams work more effectively
Collaborate with stakeholders to understand requirements, implement configurations, and ensure reliable day-to-day operation of Jira and Confluence
Support automation, reporting, and user management to improve efficiency and adoption across the organization
Support Jira project setup and configuration for new and existing teams
Customize Jira workflows, screens, fields, issue types, and schemes with guidance from senior admins or architects
Assist with performance troubleshooting and coordinate with vendors as needed
Recommend and implement straightforward automations to improve efficiency
Research and install plugins under the direction of senior team members
Assist with project migrations within a Jira instance
Support data migration activities between environments under the guidance of senior admins
Follow defined data transformation processes and quality checks
Participate in testing and validation of migrated data
Manage user accounts, groups, and permissions according to established security guidelines
Conduct basic training sessions and maintain user documentation
Respond to Jira/Confluence support requests, escalating complex issues when necessary
Communicate system updates or changes to users
Follow established backup and recovery processes for Jira/Confluence
Assist with documentation of procedures and escalation of issues
Document configurations and changes
Contribute to knowledge base articles and FAQs
Share best practices with peers and end users
Stay current on Jira features and updates
Suggest improvements to workflows or configurations
Collect user feedback to recommend enhancements to senior team members
Assist with tool-related project tasks such as backlog setup, reporting, and configuration support
Provide input on timelines and requirements but not own project schedules
Create dashboards and status reports for stakeholders when requested
Escalate blockers or risks to senior admins or project leads
Qualification
Required
Experience administering Jira (Cloud or Datacenter) and Confluence
Familiarity with Agile methodologies (Scrum, Kanban)
Basic knowledge of data migration techniques
Ability to configure Jira automation rules
Understanding of user/group/permission management
Experience building dashboards and reports
Strong troubleshooting and communication skills
Team-oriented mindset with willingness to learn and grow
Preferred
Familiarity with JQL and scripting is a plus but not required
Certifications: Atlassian Certified Jira Administrator (Cloud or Server/Datacenter), Agile certification (CSM, PMI-ACP, or equivalent), ITIL
Benefits
Competitive pay and benefits, including PTO
Education stipends and referral bonuses
Strong emphasis on volunteer and community engagement
Company
Ignite Digital Services
Ignite Digital Services is a team of agile, effective leaders deploying digital solutions and proven methodologies to ignite business transformation.
Founded in 2022
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Chiquita Andrade
Operations Business Partner
Company data provided by crunchbase