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NORC at the University of Chicago · 1 week ago

Customer Service Representative - Evening Shift

Albuquerque, NM

Part-time

Onsite

New Grad, Entry Level

$21.68/hr - $21.68/hr

NORC at the University of Chicago is an objective, non-partisan research institution that delivers reliable data and rigorous analysis. They are seeking individuals to work as Customer Service Representatives, conducting interviews over the phone to contribute to understanding key social issues.

AnalyticsGovernmentGovTechNon Profit

H1B Sponsor Likely

Responsibilities

Gain the cooperation of respondents over the phone in order to complete a survey by being persuasive and appropriately assertive

Administer survey using a pre-written script

Record survey answers verbatim

Maintain neutral and objective communication with respondents

Qualification

Spanish proficiencyBasic computer knowledgeTelephone skillsWork eveningsCommunication skills

Required

Individuals who are Spanish-language proficient at a conversational level, are encouraged to apply for our Bilingual Customer Service Representative (Spanish/English) position

has good communication skills and basic computer knowledge

enjoys speaking with people from diverse backgrounds and professions

is looking for a flexible part-time working schedule

is available to work evening hours, weeknights and weekends

Ability to talk on the phone within close proximity of others in a large and potentially loud call center

Knowledge of Windows, such as sending email or opening and using a web browser to search for information

Ability to sit and use a telephone headset, dial phone numbers, use a computer keyboard, and read a script off a standard-size computer monitor for up to four hours continuously

At least 18 years of age

Legally authorized to work in the United States

Benefits

403(b) Retirement Plan

Paid sick leave

Paid holidays

Paid orientation and training

Free counseling and referrals through NORC’s Employee Assistance Program (EAP)

Discount programs – like travel and electronics

Company

NORC at the University of Chicago

Glassdoor3.7

Together, We Find Evidence for a Better World.

Founded in 1941

Chicago, Illinois, USA

1001-5000 employees

http://www.norc.org/

H1B Sponsorship

NORC at the University of Chicago has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (9)

2024 (17)

2023 (13)

2022 (18)

2021 (4)

2020 (23)