Quill · 1 day ago
eCommerce Analyst, Quill
Lincolnshire, IL
Full-time
Hybrid
Mid Level
$78K/yr - $108K/yr
4+ years expQuill is a part of the Staples family, specializing in office supplies since 1956. The eCommerce Analyst will partner with the Site Experience team to analyze customer behavior and provide insights that enhance customer satisfaction and revenue growth.
Business Supplies & Equipment
Responsibilities
Using Adobe Analytics to analyze customer behaviors, product interactions, and funnel performance—identifying opportunities to boost conversion, AOV, and engagement with rewards and membership programs
Independently seeking out customer insights that highlight opportunities to advance team and company goals
Building, maintaining, and automating dynamic KPI dashboards across web conversion funnels and customer segment cohorts
Delivering weekly and monthly site performance reporting, including insights and commentary for business reviews
Leveraging Qualtrics survey data to report on NPS and customer satisfaction trends
Recommending new ways to collect and utilize Voice of Customer (VoC) insights
Translating customer feedback into actionable opportunities for site improvements and roadmap enhancements
Partnering with Site Experience Managers to measure new features, experiments, and GTM strategies, while defining tagging requirements for upcoming updates
Collaborating with Data Analytics teams on reporting cube design, dashboard refinement, and deeper analysis needs
Working with tagging management partners to optimize reporting dimensions, segmentation, and data-quality rules
Ensuring all reporting is accurate, timely, and aligned with stakeholder expectations
Qualification
Required
Bachelor's degree or equivalent work experience
4+ years of experience in an eCommerce analytics role
Minimum of 1yr experience of Adobe Analytics
Experience with data visualization/reporting tools +Excel
Experience defining KPIs, dashboards, and self-service reporting processes
Strong ability to translate web behavior data into concise insights that drive business decisions
Meticulous attention to detail in data validation and reporting accuracy
Ability to partner effectively with product, UX, merchandising, analytics, and development teams
Ability to segment audiences, build cohorts, and analyze user journeys to uncover conversion opportunities and friction points
A strategic, data-driven mindset with the ability to proactively spot trends and opportunities
Strength in simplifying complex data into clear, actionable insights for a variety of stakeholders
Ability to extract data via Snowflake or similar SQL-based environments
Strong collaboration skills and the ability to work cross-functionally across product, UX, merchandising, analytics, and development
A detail-oriented approach to validating accuracy, improving measurement frameworks, and enhancing reporting reliability
Comfort interacting with senior leadership and external analytics partners
Ability to manage recurring reporting delivery while supporting ad hoc analytical needs
Preferred
Experience with behavioral analytics platforms such as FullStory (session replay, heatmaps, funnel analysis) and A/B testing tools
Experience with extracting data via Snowflake or SQL
Benefits
Inclusive culture with associate-led Business Resource Groups
22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
Online and Retail Discounts
Company Match 401(k)
Physical and Mental Health Wellness programs
And more!
Company
Quill
We admit it, we’re your biggest fans.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Samra Cejvan
Strategic Partnerships Manager
Company data provided by crunchbase