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FirstService Residential · 1 day ago

Luxury High-rise Concierge (PM)

Dallas, TX

Full-time

Onsite

Entry Level

$22/hr - $23/hr

1+ years exp

FirstService Residential is seeking a Luxury High-rise Concierge to provide superior customer service in a luxury residential setting. The role involves interacting with residents and guests, fulfilling their requests, and maintaining an active presence at the Front Desk to ensure a memorable community-living experience.

Property ManagementReal Estate

Responsibilities

Demonstrates superior customer service at all times and a genuine desire to serve

Warmly greets and directs residents and guests arriving to or departing from the property

Maintains an active presence at the Front Desk. Monitors and announces visitors and controls access to the property. Reviews access control cameras frequently and reports any suspicious activity according to Front Desk procedures

Handles all concierge duties with enthusiasm including, but not limited to: processing incoming mail and outgoing packages; answering questions, making recommendations, and making arrangements on items such as transportation, restaurant reservations, personal shopping, health and beauty services, and cultural events; travel and meeting planning; delivering dry cleaning; and coordinating housekeeping or other community-specific services (for example, dog walking)

Possesses an in-depth knowledge of the attractions, nightlife, and special services of the surrounding area in order to enhance a 5-star residential-living experience

Maintains familiarity of all community amenities and activities. Gives directions to amenities and events within the property

Adheres to all Front Desk procedures including, but not limited to: reviewing and completing Daily Activity Reports (DAR); completing incident reports for management; and responding to emergency situations

Adheres to company standards for resident and guest services

Undertakes administrative tasks related to the Front Desk and back-of-house operations as requested

Ensures that resident and guest concerns are resolved in a professional and timely manner. Reports to General Manager and/or Lead Concierge any resident or guest dissatisfaction

Maintains a professional demeanor and polished appearance at all times

Assists in the training of concierge staff

Follows safety procedures and maintains a safe work environment

Performs other job-related duties as directed

Qualification

Customer serviceHospitality managementTime managementFluency in foreign languagesVerbal communicationWritten communicationOrganization skillsProfessional demeanorDiscretionMicrosoft OfficeTyping skillsTeam playerConfidentialityWork ethic

Required

High school diploma or equivalency required

Must possess excellent verbal and written communication skills

Must possess strong organization skills with the ability to effectively manage multiple, competing priorities while remaining composed and professional

Must be friendly, courteous, service-oriented, and enjoy working with a variety of people while maintaining professional distance from residents and guests

Must be able to work independently with minimal supervision while acting with discretion and maintaining confidentiality

Must be a team player with a strong work ethic

Proficiency in Microsoft Office and information system hardware/software required

Ability to type a minimum of 30 words per minute