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Fifth Third Bank · 1 month ago

Institutional Account Administrator II

Cincinnati, OH

Full-time

Onsite

Mid Level

4+ years exp

Fifth Third Bank is a financial institution committed to connecting great people to great opportunities. The Institutional Account Administrator II will support Relationship Managers on custody accounts, ensuring regulatory compliance and exemplary client service while managing risk and improving service delivery.

BankingCommercial LendingFinanceFinancial ExchangesFinancial ServicesLendingMedia and EntertainmentMortgage

Responsibilities

Fully understand client expectations and operating requirements to ensure service level standards are exceeded

May be temporarily assigned to a #lead# role during times of limited supervisory coverage

Will verify and approve daily processing activities within assigned custody team

Lead or assist with special projects

Serve as backup to Global Custody Services Supervisor as needed

Makes suggestions for process improvement and escalates issues of departmental service concern to the attention of management in a timely manner

Provide support to team members in resolving issues and answering questions

Serve as control point person in performing compliance requirements

Train/Mentor new team members in all aspects of Global Custody Administrator functions

Works independently as primary point of contact and support on assigned custody account relationships (more complex and/or higher risk) which include monitoring, reviewing and balancing account activities involving Global and Domestic cash flows, foreign exchanges, income repatriation, physical security handling, overdraft and failed trade resolution and account maintenance to internal system records

Research and resolve issues presented by clients, their partners, relationship management and all other internal and external clients and communicate in a timely manner. Escalate issues/problems appropriately, according to established escalation paths

Review and obtain client signature on Tax Documentation in order to maintain favorable tax status in Global Markets

Partner with Securities Lending Agent and/or Investment Advisor on global activity, such as shares segregated due to proxy voting, registered/unregistered shares for JPY dividends, and debit/credit interest from sub-custodians

Research causes for overdrafts and prepare claims to Investment Manager and/or Securities Lending agent as needed

Qualification

Global Custody AdministrationSecurities ProcessingCustomer ServiceFinancial Services ExperienceMicrosoft OfficeWritten CommunicationVerbal CommunicationInterpersonal SkillsProblem SolvingTeam Collaboration

Required

Bachelor's degree in business, finance, accounting or related field or equivalent work experience

Minimum 2 years' experience as a Global Custody Administrator I or 4 years' experience working in the Financial Services industry, preferably in securities processing, mutual fund operations or brokerage operations environment

Proven excellent customer service skills. Must be service focused and oriented toward exceptional customer experience

Proven excellent written and verbal communication skills including the ability to effectively communicate on behalf of the Bank to both internal and external clients

Proven experience operating in an environment that stresses both individual accountability and team-based performance

Proven excellent interpersonal/relationship skills

Proven ability to manage multiple client accounts and projects with varying priorities and deadlines

Proven ability to exercise a high degree of independent judgment and handle confidential information

Proven ability to recognize potential problems and formulate solutions in a timely manner

Familiarity with securities systems and technology, securities products, and industry trends including: Fifth Third Direct, BNY Mellon's Workbench, Mobius, ACE, Bloomberg, Depository Trust Company, Xcitek Solutions Plus, Fee Advantage and Roscoe

Ability to use all Microsoft Office software including: Excel, Word and Outlook

Resourceful and results oriented

Benefits

Comprehensive benefits

Incentive compensation plan

Company

Fifth Third Bank

Glassdoor3.7

Fifth Third Bancorp is a financial services company that specializes in small business, retail banking, and investments. It is a sub-organization of Fifth Third Bank.

Founded in 1858

Cincinnati, Ohio, USA

10001+ employees