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Redwood Logistics · 1 week ago

Oracle OTM Solutions Analyst

United States

Full-time

Remote

New Grad, Entry Level

$55K/yr - $65K/yr

Redwood Logistics is at the forefront of industry innovation, empowering logistics execution across North America and Mexico. As an Oracle OTM Solutions Analyst, you will provide functional and technical support for Oracle Transportation Management, ensuring customer satisfaction through effective issue resolution and collaboration.

Information TechnologySoftwareTransportation

Responsibilities

Provide day-to-day functional and technical support for Oracle Transportation Management (OTM), actively diagnosing, troubleshooting, and resolving customer-reported issues and inquiries

Manage and respond to support tickets in accordance with defined Service Level Agreements (SLAs), ensuring timely communication, resolution, and customer satisfaction

Resolve a wide range of support requests, including user access management, system configuration, data corrections, and solution enhancements

Collaborate with customers on weekly customer status calls reviewing ticket backlog, prioritization, and resolution progress

Execute quarterly regression testing in support of quarterly Oracle Cloud upgrades, identifying defects, validating fixes, and ensuring system stability

Create and maintain Innovate Support knowledge base documentation

Qualification

Oracle Transportation ManagementTransportation Management SystemWarehouse Management SystemEnterprise Resource PlanningIT Support Ticketing SystemAnalytic SkillsProblem-Solving SkillsCritical-Thinking SkillsCommunication SkillsInterpersonal Skills

Required

A 4-year degree from an accredited university is preferred, or an equivalent combination of education and transportation industry experience

Superior analytic skills to deliver value to Redwood Innovate Support customers

Strong problem-solving and critical-thinking skills

Strong communication and interpersonal skills

A self-starter who is flexible, highly motivated, eager to learn, and enjoys working on a team

Preferred

Experience utilizing a transportation management system (TMS), warehouse management system (WMS), or a type of enterprise resource planning system (ERP) is preferred, but not required

Experience utilizing an IT Support Ticketing system is preferred, but not required