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CM Truck Beds · 1 day ago

Technical Support & Training Specialist

Kingston, OK

Full-time

Hybrid

Mid Level

3+ years exp

CM Truck Beds is looking for a Technical Support & Training Specialist who will provide technical assistance and training related to their truck equipment product lines. This role involves troubleshooting equipment issues, developing training programs, and ensuring customers and teams have clear guidance on using the products safely and effectively.

AutomotiveIndustrialManufacturing

Hiring Manager

Stacey (Yeoman) Goar

Responsibilities

Provide technical support to customers, dealers, and internal teams via phone, email, and in person

Diagnose and resolve equipment issues, including mechanical, hydraulic, and electrical systems

Develop, update, and deliver training programs (classroom, hands-on, and virtual) for technicians, customers, and sales staff

Create and maintain technical documentation, manuals, troubleshooting guides, and training materials

Support field service activities, including product launches, warranty issues, and equipment demonstrations

Collaborate with Engineering, Product Management, and Quality teams to communicate recurring issues and recommend improvements

Track and report common technical challenges and training needs

Ensure compliance with safety standards and company policies during all training and support activities

Qualification

Mechanical troubleshootingElectrical troubleshootingTraining program developmentTechnical support experienceCreating training materialsCommunication skillsCustomer-focused mindsetInterpersonal skillsProblem-solving abilityOrganizational skills

Required

Experience working on trucks, heavy equipment, or hydraulics

Strong troubleshooting skills — mechanical and electrical

Someone who's good with people and can explain things clearly

Comfortable speaking to groups and running training sessions

Ability to create simple guides, presentations, or videos for training

Willingness to travel as needed

CDL license (or ability to get one) is a plus

Associate or Bachelor's degree in Engineering Technology, Automotive/Truck Equipment, or related field (or equivalent experience)

3+ years of experience in technical support, field service, or equipment training—preferably with truck bodies, cranes, hydraulics, or related equipment

Strong mechanical and electrical troubleshooting skills

Excellent communication and presentation abilities

Proficiency in creating training materials (PowerPoint, manuals, videos)

Ability to travel up to 30–40% to customer and dealer sites