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Wells Fargo · 1 day ago

Agentic AI User Acceptance Testing Coordinator

CHARLOTTE, NC

Full-time

Hybrid

Mid, Senior Level

4+ years exp

Wells Fargo is seeking a Senior Business Execution Consultant to support testing strategy and tactical testing coordination for user acceptance testing (UAT) across multiple teams as part of our Agentic AI product development and rollout. The role involves leading support functions, ensuring efficiency and quality of solutions, and collaborating with team leaders to develop project plans and policies.

BankingFinancial ServicesFinTechInsurancePayments

No H1B

Responsibilities

Lead support functions or operations for multiple business groups and contribute to large scale strategic initiatives

Ensure efficiency, quality, cost effectiveness of solutions, and pipeline management relating to assigned operations

Research moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution, and understanding of international business

Work independently to make recommendations for support function by providing support and leadership

Assist in the planning and execution of a variety of programs and initiatives that may include risk mitigation, efficiency, and customer experience

Collaborate and consult with team leaders in developing project plans, policies and procedures

Provide leadership in management of relationships and implementation of programs, services, and initiatives with cross functional business partners

Qualification

UAT experienceAgile toolsBusiness ExecutionStrategic PlanningBusiness Requirements DocumentsWritten communicationVerbal communicationRelationship building

Required

4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

3+ years UAT experience

3+ years of experience understanding business and technical requirements and developing UAT test scripts for large complex programs

3+ years of experience with one or more Agile tools used for tracking user stories, test scripts and backlogs, such as Octane, Confluence and JIRA

Preferred

2+ years of contact center application experience such as IVR, Call Routing, Workforce management, quality management in FIS Organization

2+ years of experience writing or updating business documents such as Business Requirements Documents (BRDs), testing matrices or scenarios, user guides and procedures

Excellent written and verbal communication skills

Ability to quickly establish credibility to build and maintain effective working relationships