Tria Federal (Tria) · 1 day ago
Senior Information Technology System Administrator
Woodlawn, MD
Full-time
Onsite
Senior Level
$70K/yr - $80K/yr
6+ years expTria Federal is a company that delivers digital services and technology solutions supporting the health and safety of veterans, service members, and civilians. They are seeking a Senior IT Systems Administrator to oversee IT operations, manage service desk operations, mentor junior staff, and ensure reliable IT services at their Woodlawn, MD office.
ConsultingInformation Technology
Hiring Manager
Elizabeth Cash, CTR
Responsibilities
Serve as the primary on-site IT lead for the Woodlawn office
Oversee daily IT service desk operations, ensuring timely response, resolution, and service quality
Act as the escalation point for complex or high-impact IT issues
Mentor and guide junior IT staff and support personnel
Evaluate and improve service desk processes, workflows, and documentation
Provide Tier 2 and Tier 3 technical support to end users
Configure, deploy, and maintain computers, peripherals, and mobile devices
Manage user accounts, permissions, licensing, and security settings in Azure / Entra ID and Microsoft 365
Troubleshoot and resolve advanced hardware, software, and network issues
Support remote offices using secure remote access tools
Manage on-site IT infrastructure and office technology needs
Coordinate onboarding and offboarding technical support activities
Maintain accurate IT asset inventory and lifecycle documentation
Partner with Facilities, HR, and Security teams to support office IT requirements
Ensure compliance with IT policies, procedures, and security standards
Create and maintain SOPs, technical documentation, and knowledge base articles
Communicate technical issues clearly to non-technical users
Qualification
Required
Associate's degree in Applied Science (Computer/Network) or equivalent experience
6–8+ years of progressive IT support or systems administration experience
Prior experience leading or managing a service desk or IT support function
Ability to commute daily to the Woodlawn, MD office
Strong experience supporting MacOS and Microsoft Windows environments
Experience with Microsoft Azure / Entra ID (Active Directory)
Experience with Microsoft 365 Admin Center
Working knowledge of Microsoft 365 applications including Outlook, Teams, SharePoint, OneDrive, and Copilot
Experience with IT asset management and inventory lifecycle tracking
Ability to pass a minimum background investigation
Preferred
A+, Network+, Security+, or equivalent certifications
Experience using FreshService or similar IT Service Management (ITSM) platforms
Strong leadership and mentoring capabilities
Excellent time management and prioritization skills
Professional, customer-focused communication style
Ability to work effectively with executives and senior leadership
Experience supporting multi-site office environments
Benefits
Top-tier benefits package
Invest in your physical, mental, and financial health and wellness
Company
Tria Federal (Tria)
Tria Federal (Tria) delivers digital services and technology solutions that support the health and safety of veterans, service members and civilians.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-09-01Seed
Leadership Team
Tim Borchert
Chief Executive Officer
Murali Mallina
Chief Technology Officer
Recent News
Washington Technology
2025-10-21
2025-10-15
Company data provided by crunchbase