EMARKETER · 1 day ago
Manager Account Management
NYC Metro Area
Full-time
Hybrid
Mid, Senior Level
$110K/yr - $125K/yr
3+ years expEMARKETER is the leading research, data, and insights provider for marketing, advertising, and commerce professionals. They are seeking a Manager, Account Management to lead a team of SMB Account Managers, focusing on coaching, performance management, and strategic prioritization to drive renewal and growth performance across a significant portfolio of accounts.
AdvertisingBusiness IntelligenceMarket ResearchMobileSocial Media
No H1B
Responsibilities
Own the overall renewal and growth performance of a ~$4.5M SMB territory across 270+ accounts, managed by a team of Account Managers
Lead and coach a team of three Account Managers, driving accountability, prioritization, and consistent execution
Forecast renewal outcomes, monitor pipeline health, and proactively address at-risk accounts across the territory
Partner with a dedicated Account Manager who owns automation-first renewal motions, helping refine workflows and scale best practices
Collaborate cross-functionally with Revenue Operations, Product, and Marketing to ensure renewal strategies align with customer lifecycle and tooling capabilities
Reinforce consistent renewal methodology, deal hygiene, and performance standards across the team
Support talent development through regular 1:1s, performance feedback, and career coaching
Qualification
Required
3+ years in Account Management or Customer Success, ideally within SMB or Mid-Market segments
2+ years of people management experience, including coaching, performance management, and developing Account Managers
Strong understanding of renewal strategy, pipeline management, and account prioritization in high-volume environments
Experience supporting or managing scaled account motions through automation and process-driven workflows
Regular use of AI-powered tools to streamline account management tasks and decision-making
Strong analytical skills with the ability to translate performance data into coaching and action plans
Excellent communication and leadership skills; able to inspire accountability and consistent execution
Applicants must be authorized to work in the United States without the need for visa sponsorship, now or in the future
Candidates must be within commuting distance of our New York City office
Relocation assistance is not available
Preferred
Experience partnering with CRM and automation platforms such as Salesforce, Salesloft, Gainsight, HubSpot, or Salesforce Marketing Cloud
Benefits
Unlimited PTO
10 paid holidays
16 weeks of parental leave
Comprehensive medical, dental, and vision insurance
Matched and vested 401(k) plan
Access to financial planning, family planning, mental health, and EAP resources
Additional perks including commuter benefits, phone reimbursement, gym discounts, and more
Company
EMARKETER
eMarketer enables customers to understand trends, consumer behavior and get needed data and insights to succeed in today’s digital economy.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$25MKey Investors
Stripes
2016-06-10Acquired
2012-01-11Series Unknown· $25M
Leadership Team
Paul Verna
Vice President, Content
Recent News
2025-10-31
2025-10-31
Company data provided by crunchbase