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VARITE INC · 2 days ago

AV Support Technician

Longmont, CO

Contract

Onsite

New Grad, Entry Level

$29.09/hr - $34.09/hr

VARITE INC is an award-winning minority business enterprise providing global consulting and staffing services. They are seeking an AV Support Technician to manage video conferencing and event service incidents, ensuring maximum uptime and troubleshooting technical issues.

Information Technology & Services

Growth Opportunities

Responsibilities

Working knowledge of video infrastructure and endpoint equipment such as Cisco CUCM, Cisco TMS, Cisco Expressways, Cisco Endpoints, Poly DMA, DMA Edge, RMX, RPRM, Workflow Server, Pexip CVI, Microsoft Teams Rooms, and Poly Endpoints, Zoom video conferencing

Troubleshoot and resolve video conferencing and event service incidents, including RMA’s, and hardware/software issues

Process service requests within the Video and Event Services area

Experience with Zoom Meetings and Webinar, Teams Meetings and Teams Live, Cisco WebEx Meetings and Webinar, and other industry-standard meeting platforms

Schedule, setup, and disconnect video conferences for internal and external meetings

Work with 3rd party vendors to troubleshoot issues and perform root cause analysis

Adhering to SLAs and maintain maximum uptime for the video conferencing environment and event services

Conduct equipment audits including c-suite spaces

Qualification

Video infrastructure knowledgeCisco CUCMZoom video conferencingMicrosoft Teams RoomsTroubleshooting skillsEvent service managementRoot cause analysisEquipment auditsSoft skills