SpotOn · 1 day ago
Helpdesk Tech I
San Francisco, CA
Full-time
Onsite
Entry Level
$22/hr - $31/hr
1+ years expSpotOn is a company dedicated to empowering independent restaurants with cutting-edge technology. The Helpdesk Technician I role involves supporting employees and contractors by addressing technical issues, managing user accounts, and providing desktop support.
Mobile PaymentsPaymentsSales AutomationSoftware
Responsibilities
Keep regular office hours in assigned SpotOn office
Handling tickets for tasks such as
User administration (onboarding, offboarding, changes, resets, unlocks, etc)
Desktop support (hardware, software, imaging and services)
Licensing (provisioning and deprovisioning)
Assigning hardware, testing, provisioning, and shipping to employees and contractors
Enrolling computers in security devices (e.g. MDM, EDR, etc.)
Receiving returned equipment, performing diagnostics, image and and submit for repair as needed
Diagnose shipping issues (e.g. delayed or damaged) that arise and work to solve them
Auditing (Users and Accounts)
Qualification
Required
Basic Knowledge of Okta User/Group Management
Basic Knowledge of Google Workspace User/Group Management/Administration
Basic Knowledge of Macintosh and Windows Configuration and Administration
Moderate Skill in Troubleshooting Desktop Hardware
Basic Skill in Upgrading and basic repair of PC hardware
Basic Knowledge with Networking Technologies
Basic Knowledge in VoIP Softphone and Telephony Services
Good US English verbal and written communication skills (multi-lingual preferred)
1 year in similar Helpdesk role or 2 years in technical support
1 year with Google Apps for Business or similar service
1 year with Okta or similar service
High school diploma
Preferred
CompTIA A+, Network+, and/or Tech+ or similar
Benefits
Medical, Dental and Vision Insurance
401k with company match
RSUs
Paid vacation, 10 company holidays, sick time, and volunteer time off
Employee Resource Groups to build community and inclusion at work
Monthly cell phone and internet stipend
Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development
Company
SpotOn
SpotOn provides mobile payment technology and a management system for restaurants and small businesses.
1001-5000 employees
H1B Sponsorship
SpotOn has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (3)
2023 (5)
2022 (7)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$918MKey Investors
Dragoneer Investment GroupAndreessen HorowitzDST Global
2022-05-18Series F· $300M
2021-09-13Series E· $300M
2021-05-25Series D· $125M
Leadership Team
Zach Hyman
Co-Founder
Mark Walz
Chief Technology Officer
Recent News
2025-12-02
2025-11-08
Company data provided by crunchbase