Insight Global · 1 week ago
Telephony Technician
Anchorage, AK
Full-time
Onsite
Entry, Mid Level
2+ years expInsight Global is looking for a Telecom Technician to support a Federal Contract in Anchorage Alaska. This resource will be responsible for analyzing, maintaining, and modifying telecommunications and video systems to meet operational standards, as well as providing end-user training and troubleshooting services.
EmploymentHuman ResourcesRecruitingSales
Responsibilities
Analyzes, maintains, and modifies telecommunications and video systems to meet operational standards
Monitors the operations of telecommunications and video systems and services of vendors
Conducts studies regarding telecommunication systems usage and recommends changes as appropriate
Plans, coordinates and performs all moves and installation of telecommunications equipment
Tests, adjusts, and troubleshoots complex hardware equipment as necessary
Maintains records and prepares complex reports relevant to the operation of the telecommunications and video systems
Provides end-user training of telecommunications and video features and functionality
Program phone sets (digital, IP and analog)
Perform Moves, Additions, Changes (MACs)
Program requested feature changes
Provide voicemail support
Program mailbox
Complete password resets
Add or delete user mailboxes
Provide break/fix services on telephones
Troubleshoot and resolve phone-/data-cabling issues
Knowledge of station cabling and jacks
Assist in identification and resolution of other vendor line/circuit problems
Troubleshoot issues related to lines/trunks
Coordinate and act as focal point for problem resolution involving service provider
Knowledge of the principles, methods, and techniques used in PBX/Telephony troubleshooting and support
Experience working with multi-tiered ticket handling/resolution systems
Monitor, maintain and administer the health of the local/core telephony infrastructure
Maintain and administer network infrastructure standards, documentation and fault tolerance
Proficient in administering Avaya systems
Document logical and physical network design changes
Follow ITIL-based process and procedures and escalate for technical assistance
Advise and make recommendations to management concerning infrastructure and related LAN issues
Validate and coordinate all scheduled maintenance
Understand client's operational and sustainment methodologies and processes
Gain familiarity with the client's current voice enterprise infrastructure
Present Monitoring/Test Results and Reports
Perform/support Voice Enterprise Services integration testing as required
Qualification
Required
2-4 years of experience in Telecommunications
Experience with IP based telephony, PBX platforms, Digital Voice Platforms
Minimum HS Diploma
Company
Insight Global
Insight Global provides top talent and staffing solutions that help job seekers find careers in healthcare, finance, IT, and government.
1001-5000 employees
H1B Sponsorship
Insight Global has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (281)
2024 (164)
2023 (75)
2022 (17)
2021 (3)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2010-07-01Acquired
Leadership Team
Jared Streppa
President Of Company’s Technology Division
Recent News
Maryland Daily Record
2025-09-26
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