Verve, a Credit Union · 1 day ago
Branch Manager (51942)
Sherwood, WI
Full-time
Onsite
Mid, Senior Level
3+ years expVerve, a Credit Union, is seeking a Branch Manager to oversee daily operations and deliver exceptional member experiences. The role involves coaching the branch team, managing performance, ensuring compliance, and driving growth in membership and loans.
BankingFinancial Services
Responsibilities
Ensure team members are well-trained and equipped to deliver a consistent Verve experience
Monitor service quality, resolve escalated issues, and coach staff to achieve high member satisfaction
Identify and address member friction points, taking ownership of complaints and escalating systemic concerns as needed
Cultivate a high-performing, solution-focused team culture aligned with Verve’s values
Lead the branch team in achieving goals through coaching, feedback, and performance management
Set clear expectations, address performance issues, and promote continuous development by example
Oversee daily branch operations, ensuring member service, security, and staffing meet expectations
Ensure compliance with regulatory and internal policies, maintain strong audit controls, and address issues promptly
Collaborate across branches and departments to align service standards and operational consistency
Maintain a clean, secure, and functional branch environment, resolving errors and escalating maintenance needs as necessary
Drive growth in membership, deposits, and loans by tracking performance and executing referral and outreach strategies
Lead the Full Relationship strategy by coaching staff to identify member needs and recommend bundled solutions
Build community and business partnerships, participate in events, and collaborate with internal teams to generate referrals and support targeted campaigns
Qualification
Required
Associate degree (A.A.) or equivalent from a two-year college or technical school; equivalent work experience may substitute for education
Three years of previous supervisory experience preferred
Two years of financial services experience with a primary focus in sales preferred, or an equivalent combination of education and experience
Proficient in Microsoft Office, internet-based applications, and able to quickly learn credit union systems and digital banking tools
Strong leadership skills with a demonstrated ability to coach, develop, and motivate teams
Excellent communication and interpersonal skills to engage members, influence team performance, and collaborate across all levels of the organization
Data-driven decision-making skills, with the ability to interpret branch performance metrics and take action
Business development mindset with proven ability to grow membership, deposits, and lending
Strong attention to detail and commitment to accuracy, compliance, and regulatory standards
Ability to adapt pace and priorities in a fast-changing environment while maintaining accuracy and service quality
Skilled in change leadership, fostering innovation, and driving adoption of new processes and technologies
Solid understanding of applicable banking rules, regulations, and operational controls
Preferred
Three years of previous supervisory experience preferred
Two years of financial services experience with a primary focus in sales preferred, or an equivalent combination of education and experience
Benefits
Medical, dental and vision insurances
Supplemental insurances
Pre-tax and Roth 401(k) Safe Harbor options
Flexible spending accounts
Health Savings Account (HSA)
Paid time off (PTO)
Paid holidays, including birthday
Bereavement and pet leave
Basic Life/AD&D, short-term and long-term disability coverage at no cost
Voluntary Life/AD&D
Employee Assistance Program
Company
Verve, a Credit Union
People helping people is what credit unions were founded on, and it’s what we live and breathe at Verve.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kevin Ralofsky
President and CEO
Glen Stiteley
Chief Financial Officer
Recent News
Crains ChicagoBusiness
2025-10-27
Hollywood Reporter
2024-04-09
Company data provided by crunchbase