CORT · 1 day ago
B2B Billing & Collections Specialist
West Chester, OH
Full-time
Hybrid
Entry, Mid Level
2+ years expCORT is a leading provider of transition services, including furniture rental and related services. They are seeking a full-time B2B Billing & Collections Specialist to manage accounts receivable collections and provide customer support for national commercial accounts, ensuring timely payment and resolution of billing issues.
Home Decor
No H1B
Responsibilities
Review, adjust, reconcile and send monthly invoices to assigned commercial account customers
Contact customers, by telephone and email, to determine reasons for overdue payments and secure payment of outstanding invoices. Communicate with districts and escalate collection issues as appropriate to resolve
Determine proper payment allocation as required or requested by A/R processing personnel
Resolve short payment discrepancies that customers claim when making payment
Complete adjustment forms and follow up with Districts to ensure adjustments are completed timely and accurately
Based on established policy and on a timely basis, investigate and resolve on-account payments received and other credits/debits that have not been assigned to an invoice
Resolve and clear credit balance invoices before such invoices age 60 days
Prepare monthly collection reports to be submitted to Management
Qualification
Required
2-3 years or more of accounting /collection, or customer service experience
High school diploma or equivalent
Requires knowledge of credit and collections, invoicing, accounts receivable and customer service principles, practices and regulations
Basic math and analytical skills
Must have excellent communication and negotiation skills with an ability to communicate in a respectful and assertive manner
Must be able to communicate clearly and concisely, both orally and in writing, with an emphasis on telephone etiquette
Ability to multi-task and prioritize while speaking with customer
Demonstrates good active listening skills, telephone skills and professional email communication skills
Position requires strong PC skills and a working knowledge of Outlook, Windows, Word and Excel
Must possess average keyboarding speed with a high level of accuracy
Preferred
Collections experience preferred
Commercial collections experience is ideal
Benefits
Comprehensive health insurance (medical, dental, vision) available on the first of the month after your hire date
401(k) retirement plan with company match
Paid vacation, sick days, and holidays
Company-paid disability and life insurance
Tuition reimbursement
Employee discounts and perks
Company
CORT
Industry leaders in providing residential and commercial rental furniture.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mike Davis
CEO & President
Paula Johnston Newell
Chief Operating Officer
Recent News
2025-08-22
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