IT Operations Manager - Rockville, MD (Onsite) jobs in United States
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Infinite Computer Solutions · 1 day ago

IT Operations Manager - Rockville, MD (Onsite)

positionMaryland, United States
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$90K/yr - $120K/yr

Infinite Computer Solutions is seeking an IT Operations Manager responsible for managing and supporting IT infrastructure and end-user services. This role ensures reliable, secure, and efficient operations while overseeing various IT functions such as laptop imaging, network security, and incident management.

Artificial Intelligence (AI)BlockchainBusiness IntelligenceCloud InfrastructureConsultingDeveloper PlatformIT InfrastructureMachine LearningQuality AssuranceSoftware Engineering
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H1B Sponsor Likelynote
Hiring Manager
Venkadesh Babu
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Responsibilities

Manage laptop imaging and deployment , ensuring standardized configurations and timely provisioning of end-user devices
Oversee and maintain IT infrastructure , including servers, systems, and core IT services
Ensure network security by implementing and monitoring security controls, policies, and best practices
Manage and support VPN services , ensuring secure and reliable remote access for users
Lead and coordinate troubleshooting efforts for hardware, software, and network-related issues
Oversee incident management , including incident logging, prioritization, escalation, root cause analysis, and resolution
Ensure minimal downtime by proactively identifying risks and implementing preventive measures
Collaborate with internal teams and vendors to resolve complex technical issues
Maintain documentation, procedures, and knowledge base for IT services
Monitor service performance and ensure compliance with SLAs and organizational standards

Qualification

IT infrastructureNetwork securityVPN configurationTroubleshootingITSM toolsLaptop imaging toolsCommunication skillsLeadership skillsProblem-solving skills

Required

Strong knowledge of IT infrastructure, networking, and system administration
Experience with laptop imaging tools and end-user device management
Solid understanding of network security principles and access controls
Hands-on experience with VPN configuration and support
Proven troubleshooting and problem-solving skills
Experience managing IT incidents and service requests using ITSM tools
Strong communication and leadership skills
Ability to work under pressure and manage multiple priorities

Preferred

Bachelor's degree in Information Technology, Computer Science, or related field
ITIL or relevant IT service management certifications
Experience with service management tools such as ServiceNow, Jira, or similar

Company

Infinite Computer Solutions

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Glassdoor3.4
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Next-Gen Business Technology Platformization™, AI and Product Engineering Services.
dateFounded in 2001
location
Rockville, Maryland, USA
people-size10001+ employees
web-link
https://www.infinite.com

H1B Sponsorship

Infinite Computer Solutions has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (563)
2024 (333)
2023 (378)
2022 (316)
2021 (389)
2020 (496)

Funding

Current Stage
Public Company
Total Funding
unknown
2010-02-03IPO

Leadership Team

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Khaja Lohar
Assistant Vice President
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