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ServiceMaster Dynamic Cleaning · 4 days ago

Lead Tech / Crew Chief

Worcester, MA

Full-time

Onsite

Senior Level

ServiceMaster Dynamic Cleaning is a growing company in the disaster restoration industry, seeking a Lead Tech / Crew Chief to monitor and inspect restoration jobs. The role involves supervising technicians, ensuring safety and operational standards, and communicating with customers and adjusters throughout the restoration process.

Facilities Services

Responsibilities

Knowledge of the disaster restoration industry

Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site

Completes assigned jobs according to company processes and carrier standards, maintains quality control, manages technician(s) assigned to job

Performs daily monitoring and required activities on all active jobs to residential and/or commercial customers with a sense of urgency

Explains processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide

Interfaces with adjusters in person, over the phone, and virtually to resolve issues and answer questions about the loss

Completes sketch and scope sheet for estimate, complete drying records using mobile software

Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary

Resolves issues with customers communicates customer issues, daily job activities with key company staff

Prepares and or reviews documentation to include notes, photos and have documents signed by customer according to company policies using software to ensure reimbursement from insurance companies

May train new technicians or key operational team members

Ensure safety standards are being followed during all active jobs

Valid Drivers’ License and satisfactory driving record

Strong verbal and written and communication skills

Strong problem solving and customer service skills

Must be able to prioritize activities and meet deadlines

Experience with entering data using a tablet or mobile phone

Report to work on time in a clean, complete uniform

Read and follow product label usage instructions

Qualification

Disaster restoration knowledgeMobile software proficiencyXactimate experienceCustomer service skillsProblem-solving skillsTraining experiencePrioritization skillsCertifications ASDCertifications FSRTCertifications OCTCertifications WRTCommunication skills

Required

High school graduate or equivalent

Valid driver's license and satisfactory driving record

Good verbal and written and communication skills

Role models customer service expectations with homeowners, adjusters, vendors etc

Knowledge of disaster restoration or construction industry

Proficient with using mobile software to enter data

Must be able to prioritize activities and meet deadlines

Strong problem-solving skills

Communicates customer issues, job activities with key company staff

Experience in training and managing others

Preferred

Experience with using Xactimate

Certifications are preferred, but not required: ASD – Applied Structural Drying Technician, FSRT – Fire & Smoke Restoration Technician, OCT – Odor Control Technician, WRT – Water Damage Restoration Technician