UnityPoint Health · 1 day ago
Experience Specialist/Receptionist - Pediatrics Clinic
Fort Dodge, IA
Part-time
Onsite
New Grad, Entry LevelUnityPoint Health is committed to providing exceptional healthcare services, and they are seeking an Experience Specialist/Receptionist for their Pediatrics Clinic. This role involves greeting patients, assisting with scheduling, answering phones, and processing payments, all while delivering outstanding customer service with empathy and compassion.
Health CareHospitalMedical
Responsibilities
Greet patients and visitors and provide courteous, caring and professional assistance to all individuals contacting the office
Answer their questions and provide non-medical information and/or direct to appropriate person or department
Answer telephone calls in a clear, calm and professional manner
Screen calls by urgency and route calls promptly, accurately, and professionally to appropriate party
Make, cancel and reschedule patient appointments maintaining appointment schedule according to office procedure
Gather, verify and enter demographic and insurance information on new and established patients necessary for completion of electronic health record and insurance claim processing at each patient visit
Collect payments, issue receipts and reconcile daily receivable activity to prepare for daily deposits
Work independently and responsible for timely completion of assigned functions
Maintain regular and consistent attendance at work
Perform other duties as requested by Clinic Administrator to facilitate the smooth and effective operations of the office
Qualification
Required
High School or Vocational School graduate
Mandatory Reporter certification, or obtained within 90 days of employment
Ability to demonstrate strong customer service skills
Ability to effectively enter information into a variety of computer programs
Ability to understand and apply guidelines, policies and procedures
Ability to interact effectively with physicians, health care team members, individuals and members of their support systems
Ability to communicate effectively with people of diverse professional, educational and lifestyle backgrounds
Ability to work as a team member
Strong interpersonal skills
Strong computer skills
Strong verbal and written communication skills
Preferred
Previous medical office experience preferred
Previous experience with an electronic health record or medical office software preferred
Previous experience coding diagnoses and procedures with ICD-9-CM and CPT preferred
Knowledge of medical terminology, anatomy, and physiology preferred
Benefits
Paid time off
Parental leave
401K matching
Employee recognition program
Dental and health insurance
Paid holidays
Short and long-term disability
Pet insurance
Early access to earned wages with Daily Pay
Tuition reimbursement
Adoption assistance
Company
UnityPoint Health
UnityPoint Health is an integrated health system that provide a full range of coordinated care to patients and families.
Founded in 1995
10001+ employees
H1B Sponsorship
UnityPoint Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (2)
2022 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$0.19MKey Investors
Baldrick's Foundation
2025-11-20Grant
2014-02-12Grant· $0.19M
Leadership Team
MarCia Ekworomadu
Vice President, Operations- Oncology Service Line
Carmen Kleinsmith
Chief Nursing Officer
Recent News
Corridor Business Journal
2025-12-18
2025-12-02
Company data provided by crunchbase