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Assurant · 1 month ago

Consumer Dispute Assistant - Quality Control Assistant

Bothell

Full-time

Onsite

Entry Level

$16.15/hr - $25.04/hr

1+ years exp

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. As the Consumer Dispute Assistant, you will assist in maintaining company compliance with applicable laws, regulations, and policies while handling consumer disputes and complaints.

Customer ServiceFinanceFinancial ServicesInformation TechnologyInsurance

Responsibilities

Review, research, and respond to consumer disputes and complaints accurately and promptly

Communicate with clients regarding dispute resolution or documentation requests via email and telephone

Batch additional documents and disputes to appropriate files

Process all written disputes, including but not limited to identity theft claims received from the consumer or their representative via electronic, EOSCAR, FAX, mail, and email

Perform other incidental and related duties as required or assigned

Picking up daily mail from the post office

Opening, prepping, and scanning mail

Processing Outbound Mail through various postal equipment, including mail inserts. Including utilizing postage meters and computer systems

Print and mail Client Services acknowledgments and misc. mail

Responsible for accepting hand-delivered mail or papers and ensuring they are scanned and forwarded to the correct department

Qualification

Microsoft WordMicrosoft OutlookMicrosoft ExcelProfessional CommunicationOrganizational SkillsMulti-taskingTeamworkAttention to DetailIssue Identification