BizLibrary ยท 2 days ago
Client Account Executive
United States
Full-time
Remote
Mid Level
$90K/yr - $100K/yr
3+ years expBizLibrary is seeking a strategic, customer-centric professional to drive retention, expansion, and executive engagement across a defined book of business. In this role, you will be responsible for reducing churn, identifying and closing expansion opportunities, and cultivating strong relationships with senior-level stakeholders to ensure long-term customer success.
EducationManagement ConsultingTraining
Hiring Manager
Carli Cordes
Responsibilities
Customer Retention & Risk Management
Execute strategies to improve gross retention (reducing churn) and net retention (expansion growth)
Proactively identify and mitigate at-risk accounts, ensuring long-term customer success
Monitor customer health scores, product adoption, and renewal risks
Upsell & Expansion
Identify, qualify, and close upsell and cross-sell opportunities within a defined book of business
Effectively manage the upsell pipeline, ensuring a formalized sales process is followed
Add revenue to the overall book of business through existing customer growth
Executive-Level Customer Communication
Build and maintain high-level relationships with customer executives to ensure alignment on strategic goals
Ensure consistent communication with customer executives to strengthen long-term partnerships
Qualification
Required
3+ years of experience in account management, customer success, or sales
Experience selling into HR decision makers and navigating complex stakeholder environments
Experience selling SaaS or a subscription-based business required
Strong experience with CRM (Salesforce preferred) and customer success data analysis
Exceptional executive communication skills, with the ability to influence at all levels
Benefits
Work from anywhere within the US for most roles
Competitive Salary
Medical, Dental, and Vision Insurance
Flexible PTO
401K - 100% vested with ~4% match
12 Paid Holidays
Company Laptop
Reimbursement for home office expenses
Employee Referral Bonuses
Short-Term and Long-Term Disability Insurance
FSA & HSA Options
Life Insurance
Personal and Professional Development
Employee Assistance Program (Mental Health)
Parental Leave + baby bonus
Company
BizLibrary
BizLibrary is a leading provider of online learning for growing organizations.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2015-11-30Acquired
Leadership Team
Dean Pichee
Founder & CEO
Shannon Kluczny
Vice President of Strategic Partnerships and Alliances
Company data provided by crunchbase