isolved · 1 day ago
Tier 2 Support Specialist
Dubuque, IA
Full-time
Onsite
Mid Level
3+ years expisolved is an employee experience leader providing intuitive Human Capital Management technology. The Project Support Specialist will manage project-related requests, ensure client satisfaction, and solve complex challenges to maximize the value of the company's solutions.
Employee BenefitsFinancial ServicesHuman ResourcesProfessional ServicesSaaSSoftware
Responsibilities
Manage and fulfill project-related requests within the isolved HCM system
Respond to assigned cases within defined SLAs and maintain detailed case notes
Maintain project lists and meet customer deadlines with precision
Identify upsell opportunities such as optimization services and additional features
Collaborate across teams to deliver a seamless customer experience
Schedule and lead client meetings to assist with inquiries or system setup
Troubleshoot configuration, user access, and connectivity issues
Adapt to multiple communication channels (phone, tickets, chat, email)
Apply critical thinking to solve complex problems and contradictory information
Promote team engagement and recognize peers through our SharePerform platform
Embrace continuous learning and lead with our Support Core Values in every interaction
Qualification
Preferred
3-6 years of experience in a related role
2-4 years in Customer Service/Support
Proficiency in isolved People Cloud or similar HCM systems
Proven success in project management and customer-facing roles
Strong presentation, written communication, and interpersonal skills
Benefits
Incredible culture and focus on our employee experience
Comprehensive list of our employee total rewards offerings
Company
isolved
isolved is an employee experience leader, providing intuitive, people-first HCM technology.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$350MKey Investors
Goldman Sachs Alternatives
2025-08-08Secondary Market· $350M
2011-09-20Private Equity
Leadership Team
James Norwood
Non Executive Board Director
Recent News
24-7 Press Release Newswire
2025-10-17
Company data provided by crunchbase