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Irving Oil · 1 day ago

Customer Service Representative

Concord, NH

Full-time

Onsite

Entry, Mid Level

2+ years exp

Irving Oil is committed to supporting a diverse and inclusive work environment, and they are seeking a Customer Service Representative to address various customer needs. The role involves delivering exceptional customer service, handling inquiries, and ensuring efficient product delivery interactions.

EnergyEnergy EfficiencyOil and Gas

Responsibilities

Provide quality care to our customers by taking ownership of all customer inquiries on heating oil, propane, and diesel service and delivery

Provide point of contact for our customers and excellence through verifying and updating customer account information, troubleshooting and/or solving customer concerns

Providing accurate information on products and services as well as educating customers on our products and services

Perform account maintenance by ensuring customer records are up to date and accurate information is recorded

Partner with other departments to follow-up with all customer inquiries

Contribute to a team environment by performing other duties as required

Qualification

Customer ServiceADDS softwareTime managementMulti-taskingTeamworkFast-paced environment

Required

Ability to work well within a team environment

Must be able to work weekends

Ability to multi-task and manage time effectively

Ability to work in a fast-paced environment

High School Diploma or equivalent

2+ years of experience working in customer service

Preferred

ADDS software experience is an asset

Benefits

Competitive Compensation – Including an annual bonus plan, and 401k company matched up to 4%

Flexible Benefits Plan – In effect on the first day of the month following the date of hire and offers three levels of coverage to select from to meet your unique, personal needs

Wellness Support – With 24/7 access to our Employee & Family Assistance Program