Protective Life · 1 day ago
Network Operations Center Manager
Birmingham, AL
Full-time
Onsite
Director/Executive
$99K/yr - $151K/yr
10+ years expProtective Life is committed to providing protection and peace of mind to its customers. The Director Network Operations Center is responsible for leading the Network Operations Center IT team to ensure the availability of IT services and manage the 24x7 operations center team within the IT Operations organization.
FinanceFinancial ServicesInsurance
Responsibilities
Provide leadership, oversight, and mentor analysts and operators to build a high functioning network operations organization that improves availability and speeds delivery of IT Services:
Partner with all areas of IT to identify repeatable tasks that can be shifted to the operations area. Ensure that team executes tasks consistently and quickly. Provide feedback for areas of improvement and automation opportunities of these tasks and broader IT Service delivery
Execute defined operational procedures across open systems and mainframe systems to support routine function and health of the systems, escalating issues as appropriate to other operational, application, or infrastructure teams
Implement capacity management across on premise and remote datacenter assets. Proactively monitor and forecast for potential under or over use of datacenter components needed to meet business requirements. Facilitate end to end asset management of physical assets in the local and remote datacenters. Monitor for and respond to unexpected power, cooling, or other issues in the datacenter
Evaluate monitoring capabilities, business service mapping and relationships, alerting, event management, and ITSM processes and tools for gaps in achieving the vision of the IT operations group. Continually improve our network operations center processes and tools towards achievement of the vision
Assess, manage, and implement technology in the network operations control room to ensure valuable metrics, alerts, events, and incidents are used to support operations staff’s ability to monitor our technology systems and environment
Manage a 24x7 staff of analyst to execute operational procedures, and monitor for and respond to user reported and system identified events, incidents, and problems
Document procedures and important information about the systems and environment to support onboarding and training of new personnel
Rotating on call 24x7 escalation manager for IT operations
Develop core policies and procedures as needed for managing assets in local and remote datacenter throughout asset lifecycle
Provide leadership in the participation, planning and management of technical solutions of diverse size and scale
Develop short- and long-term technology vision and roadmaps
Communicate accurate and useful updates to various levels of IT management, including senior leaders and other management as needed on a timely basis
Instill commitment to quality, customer service, ownership, and teamwork
Monitor adherence of technical teams to defined processes
Ensure goals for teams are being met and manage group commitments
Identify potential business opportunities and communicate them to departmental management
Make decisions that reflect the best interests of the company
Be willing and available to travel as required
Be willing and available for after-hours support
Other duties as assigned
Qualification
Required
College Degree Required with experience leading IT teams
10 + years IT experience
5+ years experience delivering a broad portfolio of technology solutions
Experience with mainframe and open systems technologies and datacenter operations
Enterprise process understanding needed to advance operational maturity within the organization
Benefits
Comprehensive health, dental and vision insurance
Mental health benefits
Employee assistance program
Paid time off
Paid parental leave
Short-term disability
Cultural observance day
Contributions to healthcare accounts
Pension plan
401(k) plan with Company matching
ProHealth Rewards
Company
Protective Life
Protective is a holding company, whose subsidiaries provide financial services
1001-5000 employees
H1B Sponsorship
Protective Life has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (3)
2022 (1)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
unknown2014-06-04Acquired
2002-10-04IPO
Leadership Team
Richard Bielen
President and Chief Executive Officer
Paul Wells
Chief Financial Officer
Recent News
Business Wire
2026-01-05
Company data provided by crunchbase