Sharp HealthCare ยท 1 day ago
Patient Service Representative - SRS Adult Primary Care - Day Shift - Full Time
San Diego, CA
Full-time
Onsite
Entry Level
$25.15/hr - $32.42/hr
1+ years expSharp HealthCare is a leading healthcare provider, and they are seeking a Patient Service Representative to provide operational support services for the assigned department. The role involves patient registration, confirming insurance eligibility, and resolving billing issues while delivering high levels of customer service.
Health CareNon Profit
Responsibilities
Represents Sharp Rees-Stealy by providing patients with appointments, information and other operational support services for assigned department
Provides a high level of customer service in a manner consistent with our Mission and Goals
Responsible for patient registration, demographic and insurance updates
Confirms insurance eligibility and obtains authorizations for service
Works with patients to resolve billing and insurance related issues
Collaboration and Teamwork Demonstrates a commitment to serving other employees above self through teamwork collaboration, developing others and supporting SHC values
Promotes constructive working relationships
Works effectively and as a part of a team to meet departmental goals and objectives
Is respectful and trustful of others
Decisions are guided by the organizational values and are made with honesty and respect
Effective, clear communication to promote excellent department operations and efficient patient care
Stays informed through staff meetings and shares pertinent information with others
Assists co-workers with their tasks
Demonstrates flexibility to meet clinic and SRS Rehab Service needs
Assists in the daily department maintenance and general departmental flow
Promotes a positive work environment by accepting interpersonal differences and respecting others' values and opinions
Demonstrates appreciation for the work of others by offering praise and noting a job well done to others
Communication Responds to all phone calls within 3 rings and answers with name and department
Asks before placing a caller on hold, waits for a response and checks back with the caller and offers alternatives
Uses a pleasant voice
Is helpful and knowledgeable and thanks the caller at the end of the call
Takes complete messages that are formatted neatly, concisely, spelled correctly and written using correct medical terminology
Announces call to connecting party when transferring a call
Returns phone messages according to established guidelines based on message documentation
Refers telephone calls appropriately
Department Operations Provides accurate information to all customers including patients, physicians, co-workers and visitors and maintains a variety of office support activities
Prepares and monitors daily/weekly schedules, labels and reports accurately per department guidelines and within established timeframes
Offers information and education to patients on customer services such as van shuttle, nurse connection and educational classes and assists patient with necessary forms and directions
Maintains supply levels, patient brochures and exam preparations for work area
Notifies supervisor of key user of any repairs or maintenance needed in the environment
Knowledgeable on procedure for activating appropriate emergency support systems (i.e., code blue, red, etc.) and monitors patient waiting area alerting physical therapist, physician or nurse of any potential medical occurrences
Follows established cash receipt policy and procedures for collection of payments
Balances and secured cash drawer
Prepares daily deposit
Knowledgeable on patient account and billing information
Financial Responsibilities Accepts accountability for the organization's financial success while delivering the highest quality of care and service
Demonstrates flexibility in work practices
Supports organizational cost containment (i.e., following work comp and PPO authorization guidelines)
Takes initiative in using time effectively
Actively sets priorities and adjusts to unscheduled situations
Accepts responsibility for own actions and outcomes
Initiates communication with others to ensure job is completed successfully
Department goals (i.e., department productivity, CUOS, patient visits and FTE's)
Follows established cash receipt policy and procedures for collection of payments
Balances and secures cash drawer
Prepares daily deposit with minimal reminder to complete in an accurate and thorough manner
Knowledgeable on patient account and billing information
Performs mini-registration procedures and verifies insurance eligibility
Scheduling Schedules appointments following appropriate provider guidelines, based on composite of the following and measured by supervisory review of relevant reports
Schedules appointments with the correct visit type, provides patients with accurate appointment information, verifies collector code and updates patient information and appointment site location
Confirms future appointments with patient according to guidelines
Other scheduling (e.g. IDX and PPO insurance authorization) as identified by site
Using a keyboard, type proficiently and accurately
Type a minimum of 30 words per minute with 0-2 errors. Proof work
Qualification
Required
1 Year customer service experience
Preferred
H.S. Diploma or Equivalent
Completion of a medical receptionist or equivalent training program
Medical or hospital setting experience
Knowledge of medical terminology preferred
Company
Sharp HealthCare
Sharp HealthCare is a not-for-profit integrated regional health care delivery system based in San Diego, Calif.
10001+ employees
H1B Sponsorship
Sharp HealthCare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2023 (3)
2021 (1)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Parkinson's Foundation
2023-07-25Grant
Leadership Team
Dan Exley
Interim Chief Information & Innovation Officer
Recent News
Medical Xpress - latest medical and health news stories
2026-01-07
2025-12-27
Company data provided by crunchbase