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CardWorks · 1 day ago

Fraud Prevention Associate I

Nassau County, NY

Full-time

Onsite

Entry Level

1+ years exp

CardWorks is a diversified consumer finance service provider aiming to help people connect with possibility and opportunity. The Fraud Prevention Associate I will monitor, detect, and prevent fraudulent activities on behalf of clients and accountholders, utilizing various resources and conducting analyses to identify emerging fraud trends.

Financial Services

Responsibilities

Monitors a fraud detection system that is designed to identify and mitigate potential fraudulent activities at an early stage

Conducts in-depth analysis to identify emerging fraud trends and promptly communicate trends identified to fraud prevention management

Initiates outbound calls to account holders to confirm and validate unusual or suspicious account activities

Contacts clients and customers via outbound calls to verify and/or provide explanations for unusual or suspicious account activity

Provides support and counseling to account holders who have fallen victim to fraudulent activity, conducting thorough inquiries when necessary

Reviews all aspects of suspicious activity, taking appropriate actions such as, restricting accounts, making outbound calls, sending relevant correspondence, etc

Generate accurate and detailed lost/stolen reports to ensure timely and effective response to potential security threats

Performs other duties as assigned

Qualification

Fraud detectionCustomer serviceFirst Data ResourcesKeyboarding proficiencyWindows applicationsMulti-taskingCommunication skills

Required

High School Diploma or equivalent education is required

One (1) year of related customer service experience is required, with a preference for financial servicing and or credit card fraud detection related experience

Keyboarding proficiency

Familiarity with Windows based computer applications

Ability to work under pressure and at a rapid pace

Ability to carry out written and verbal instructions

Ability to communicate with others and to assimilate and understand information, in a manner consistent with essential job functions

Ability to multi-task is essential

Ability to work in a dynamic team environment

Preferred

Experience with First Data Resources (FDR) and/or related platforms

Benefits

Medical, Dental, and Vision (plus much more)

401(k) Plan with Company Match

Short- & Long-Term Disability

Wellness Programs

Group Life and AD&D Insurance

Paid Vacation, Sick Days and bank Holidays

Employee Engagement Activities including Employee Appreciation Day, DEI Employee Resource Groups, Corporate Social Responsibility, Service Recognition