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HSBC · 1 day ago

US Domestic and Emerging Payments Commercialization Head

New York, NY

Full-time

Onsite

Director/Executive

HSBC is a global banking and financial services organization committed to opening up a world of opportunity. The Domestic & Emerging Payments US Commercialization Lead will manage end-to-end digital product management, focusing on product performance, enhancement, and client servicing within the payments landscape.

Financial Services

No H1B

Responsibilities

Define and own product roadmap, go-to-market and commercialization strategy

Advocate for client needs, integrate client feedback in the strategy and product roadmap

Develop and maintain Real-time Payments, e-commerce, omni-channel and APM proposition for commercial and institutional banking clients

Collaborate with sales and coverage to actively engage clients in consultative dialogue

Accountable for product performance, profitability, product roadmap and backlog mgmt

Partner closely with cross-functional teams to develop digital day 1 propositions, simplifying experience for external and internal stakeholder, on-boarding and service teams

Own target segmentation to ensure the product fit and superior client experience

Manage product budget, releases, communications, budget, KPIs related to on-boarding SLA, service

Oversee the product roadmap, development, execution, risk and compliance and revenue growth targets

Qualification

Digital paymentsAPIsFinancial acumenMarket ManagementClient ExperiencePartnership buildingNegotiation skillsBusiness management degreeFinancial crime riskRegulatory landscape knowledge

Required

Bachelors/Masters Degree in a business management

Proficiency in digital payments, including ACH, DD, RTP, RfP, APM, QR

Proven experience in APIs and leading client discussions with business and engineering teams of FinTechs, institutional and commercial clients

Understanding of financial crime risk, regulatory landscape, best practices to ensure consumer protection, and data privacy

Financial acumen – ability to create and analyze business cases, profitability analysis and drive commercial discussions with partners and stakeholders

Market Management – understanding of market trends, competitive landscape. Ability to stay at the forefront of market trends, and shape the product strategy to grow wallet and market share

Client Experience –highly client centric, dedicated to optimizing every client touchpoint from on-boarding, transactions, billing, and service

Partnership and Relationship building, negotiation skills