Customer Service Representative jobs in United States
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Insight Technology Solutions ยท 1 day ago

Customer Service Representative

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
money$16/hr - $16/hr
date3+ years exp

Insight Technology Solutions, Inc. is seeking a highly motivated and organized individual as a Jr Customer Service Representative. This role involves managing incoming calls and online tips, gathering information related to alleged criminal activity, and providing professional customer service.

ConsultingInformation TechnologyRoboticsSoftware
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Growth OpportunitiesbadNo H1BnoteU.S. Citizen Onlynote

Responsibilities

Answer and manage incoming calls and online tips from the public
Gather, clarify, and document information related to alleged criminal or suspicious activity
Review and assess tips to determine relevance and appropriate action
Conduct basic research using government, law enforcement, and open-source systems
Accurately document calls, tips, and findings in government systems
Prepare and route reports to the appropriate field offices or agencies
Escalate urgent or actionable information to designated personnel as needed
Follow established procedures, policies, and data privacy requirements
Provide professional, courteous customer service

Qualification

Call center experienceAnalytical skillsCommunication skillsTelephony systemsCRM/ticketing toolsMicrosoft OfficeMultitasking skillsProblem-solving skillsActive listening skillsOrganizational skills

Required

3+ years of experience in a call center
Associate's degree required
Experience resolving complex stakeholder or customer issues
Proven ability to manage multiple tasks in a high-volume environment
Strong multitasking skills, including simultaneous data entry, research, and communication
Comfortable working with diverse stakeholders across varying professional backgrounds
Strong analytical, research, and problem-solving skills
Ability to work independently with minimal supervision
Excellent verbal and written communication skills
Active listening skills and sound judgment in complex situations
Experience supporting or training new customer service representatives
Ability to generate ad-hoc reports using internal systems
Experience using telephony systems, CRMs/ticketing tools, and Microsoft Office

Company

Insight Technology Solutions

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Insight Technology Solutions is a Maryland-based business solutions and integration services company.
dateFounded in 1999
location
Bowie, Maryland, USA
people-size51-200 employees
web-link
http://insighttsi.com

Funding

Current Stage
Growth Stage

Leadership Team

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Shawn Bennett
Chief Growth Officer
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Tony Mckinnon
EC/TCTO Development PBPL
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Company data provided by crunchbase