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General Dynamics Information Technology · 1 day ago

eGrants Support Technican

United States

Full-time

Remote

Mid Level

$21.13/hr - $28.59/hr

3+ years exp

General Dynamics Information Technology is a global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government. They are seeking an eGrants Support Technician responsible for interacting with customers to handle service inquiries and problems with the eGrants/eSpan system, while working independently under limited supervision.

Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology

No H1B

U.S. Citizen Only

Responsibilities

Responsible for interacting with customers to handle escalation service inquiries and problems with the eGrants\eSpan system

Duties may include examining customer problems, walking members through corrections or missing information on form submissions and implementing appropriate corrective action to rectify grant conflicts\problems

Works to achieve day-to-day objectives that consist of non-routine activities and have significant impact on the work output

Works independently under limited supervision

Mostly work with the general public\grant applicants

Solves unclear problems and issues in grant applications, which may require some analysis to understand and resolve

May be required to use discretion within the normal operating procedure to solve problems or improve the effectiveness

If necessary, escalate application issues to developers

Contact members, applicants, grantees or grantors to assist with grant processing or extensions

Qualification

Customer InquiriesData EntryData ProcessingPrioritizationFlexibility

Required

3 + years of related experience

US Citizenship Required: Yes

High school diploma or equivalent

2 – 4 years of prior relevant experience (ex. data entry, data processing, SQL experience)

Ability to work M-F shift and cover from 12:00 pm – 8:00 pm EST

Benefits

Comprehensive benefits and wellness packages

401K with company match

Variety of medical plan options, some with Health Savings Accounts

Dental plan options

Vision plan

Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave

15 days of paid leave per calendar year

10 paid holidays per year

GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period

Short and long-term disability benefits

Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

Company

General Dynamics Information Technology

Glassdoor3.9

General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.

Founded in 1999

Falls Church, Virginia, USA

10001+ employees