Kairos Living ยท 6 days ago
Resident Experience Associate - Move Outs
Austin, Texas Metropolitan Area
Full-time
Onsite
Entry, Mid Level
2+ years expKairos Living is a rapidly growing national single-family rental fund seeking a Resident Experience Associate. This role involves managing the resident's security deposit and move-out process, ensuring effective communication with residents and vendors, and optimizing move-out processes for efficiency.
CommercialProperty ManagementReal Estate
Responsibilities
Calculate and manage move-out charges based on inspection results
Prepare itemized statements detailing deductions
Address and resolve disputes related to move-out statements professionally and promptly
Communicate effectively with residents regarding their concerns and clearly explain charges
Generate reports using Excel to track trends and provide management insights
Monitor and respond to all move-out charges or disputes on Resident Experience omni channels
Liaise with the construction team to ensure accurate bids and photos or scans are taken for move-outs
Comply with applicable laws and regulations related to move-outs
Optimize and manage move-out processes to increase department efficiency and meet timelines
Perform other duties to support the team and enhance overall operations
Qualification
Required
Minimum 2 years of relevant property management experience in residential real estate and single-family rentals
Strong attention to detail and ability to multi-task
A good command of Microsoft Excel is needed to be successful
Outstanding verbal and written communication skills and can comfortably interact with various personalities
Ability to handle sensitive situations with empathy and professionalism
Ability to prioritize, plan, organize, and coordinate assignments and simultaneously coordinate multiple tasks
Able to apply common sense, demonstrate logical and systematic thinking skills, and be adaptable to change and take ownership
A willingness to cross-train and learn new skills
Preferred
Strong proficiency in formulas, pivot tables, and data analysis in Microsoft Excel
Experience with Yardi Voyager is preferred but not required
Self-starter willing to 'do what it takes' to hit goals and meet deadlines
Benefits
Employer-paid benefits (Medical, Dental, and Vision)
Professional career development
401(k)
Flexible PTO
8 paid holidays throughout the year
Company
Kairos Living
Kairos Living specializes in redeveloping and leasing properties with technology-driven homes to the residents.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
James Athanasopoulos
Chief Executive Officer
Chad Wells
Chief Financial Officer
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