PerkinElmer · 1 day ago
Field Service Engineer (Charlotte, NC/SC)
Raleigh, NC
Full-time
Hybrid
Mid Level
$59K/yr - $70K/yr
3+ years expPerkinElmer is a company that provides customer support through the performance of on-site installation and maintenance of complex equipment and systems. The Field Service Engineer will oversee diagnoses, troubleshooting, service, and repair, while also instructing customers on system operation and maintenance.
HardwareHealth Care
Responsibilities
Perform installations, maintenance, validations, and repairs while ensuring compliance with PerkinElmer’s service standards and key performance indicators
Engage with customers to understand their analytical workflows and tailor service offerings, including training, support, and upgrades
Enhance account profitability through efficient service execution and by identifying revenue opportunities such as billable work, consumables, and service leads
Maintain assigned assets, including tools, test equipment (MTE), telecommunication equipment, and service parts inventory
Enhance PerkinElmer’s product quality by proactively reporting improvement opportunities via the quality notification process
Attend higher level certification through participation in company sponsored training & development offerings
Complete all administrative tasks, including but not limited to time reporting and assigned training
Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment
Qualification
Required
Outstanding interpersonal, written, and verbal skills, demonstrating the ability to communicate information clearly and accurately
Technical critical thinking skills and attention to detail
Outstanding customer service skills complemented by an ability to listen to and interpret client requests
Aptitude for technical and practical matters
MS Office skills: Outlook, PowerPoint, Word
Excellent team player with a customer satisfaction focus
Ability to follow and create written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, and work safely with potential hazards
BA Bachelor Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 3 years direct experience with repair of laboratory equipment OR
Associate Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 5 years direct experience with repair of laboratory equipment OR
High School Diploma plus 7+ years direct experience with repair of laboratory equipment
Preferred
Detailed knowledge of analytical equipment, laboratory environment, and/or instrument control software
Vendor issued certification on relevant laboratory equipment
Knowledge of laboratory safety practices as defined by the Company and/or the customer's site safety code
Ability to travel by air, vehicle and/or other means of transportation as business requires. Travel will vary depending on territory requirements and/or customer base typically up to 50% of the time. (Car, laptop, and phone are company provided)
Valid driver's license and safe motor vehicle operation
Company
PerkinElmer
PerkinElmer focused on improving the health and safety of people and the environment.
5001-10000 employees
H1B Sponsorship
PerkinElmer has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (5)
2023 (3)
2022 (3)
2021 (2)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
unknown2022-08-01Acquired
1978-01-13IPO
Leadership Team
Frank A. Wilson
SVP & CFO
Joel S. Goldberg
SVP & General Counsel & Secretary
Recent News
Company data provided by crunchbase