TekStream Solutions · 1 day ago
Laptop Configuration Technician (Mac and Windows)
TekStream Solutions is seeking a Laptop Configuration Technician with experience supporting customers with both Mac and Windows devices. This role involves providing advanced technical support to end-users, creating knowledge documentation, and resolving issues with Windows and MacOS Computers.
Responsibilities
Image and configure Mac and Windows devices, preparing them for delivery to staff on-campus or shipping them to a remote location
Receive and perform diagnostics on returned devices for repair, diagnosis, or retirement based on business needs
Monitor and respond to device configuration requests through IT Service Management system, fulfilling requests with excellent documentation and notification to end users
Assist in organizing and staging laptops, chargers, adapters, documentation, and other necessary items in preparation for large-scale new hire classes of up to 70 individuals
Qualification
Required
5+ years Windows and Mac device configuration experience
5+ years experience supporting Mac and Windows endpoints
Excellence in organizing workspace and tasks to ensure multiple devices can be configured in tandem, while limiting mis-configurations
Ability to follow complex processes consistently, and provide effective feedback for challenges as they arise
Preferred
Certification (such as Apple, Microsoft, or CompTIA)
Company
TekStream Solutions
TekStream Solutions is a tech solutions company that specializes in addressing the company-wide IT problems faced by enterprise businesses.
H1B Sponsorship
TekStream Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (2)
2023 (1)
2021 (3)
2020 (2)
Funding
Current Stage
Growth StageTotal Funding
$0.33MKey Investors
ASH Investment Partners
2025-07-07Private Equity
2011-03-09Seed· $0.33M
Recent News
2026-01-07
2025-11-19
Company data provided by crunchbase