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Blueport · 1 day ago

Network Support Engineer - Tier 2

Walpole, MA

Full-time

Onsite

Entry, Mid Level

$58K/yr - $58K/yr

2+ years exp

Blueport is looking for a Network Support Engineer II who thrives on solving complex challenges and ensuring networks run flawlessly. In this hands-on role, you will troubleshoot complex issues, optimize systems, and collaborate with teams to provide expert support for multifamily and hospitality businesses.

E-CommerceE-Commerce PlatformsFurnitureMarketingRetail TechnologySaaSSalesSoftware

Diversity & Inclusion

No H1B

Responsibilities

Be the Tier 2 escalation point, resolving advanced network issues

Support and mentor Tier 1 team

Configure and maintain switches, routers, firewalls, VLANs, ACLs, VPNs, and routing protocols

Monitor network performance, troubleshoot incidents, and enhance security

Deploy and test new equipment and solutions

Collaborate across teams to deliver seamless connectivity and service

Work in our Walpole office Full Time - not a remote position

Qualification

Networking fundamentalsHP & Cisco switch CLITroubleshooting skillsCustomer communicationSpanish language

Required

2+ years in a call center or support environment

Strong knowledge of networking fundamentals (IP addressing, subnetting, VLANs, wireless)

Hands-on experience with HP & Cisco switch CLI

Ability to talk with customers to be able to understand issues at hand

Excellent problem-solving skills and the ability to explain solutions clearly

Preferred

Ability to speak Spanish helpful

Benefits

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Company

Blueport

Blueport is the leading e-commerce platform for furniture, used by the largest retailers in North America to run their omnichannel websites, provide better shopping experiences for their customers and drive sales online and in their stores.

Founded in 2009

Boston, Massachusetts, USA

51-200 employees