Salesforce · 1 day ago
Account Success Operations Senior Analyst
Georgia - Atlanta
Full-time
Hybrid
Mid, Senior Level
3+ years expSalesforce is the #1 AI CRM, where innovation meets action. They are seeking an Account Success Operations Senior Analyst to oversee business processes related to quota issuance and resource allocation, supporting the go-for-growth planning for Account Success while ensuring operational rigor and collaboration across teams.
Artificial Intelligence (AI)Cloud ComputingCRMSaaSSales EnablementSoftware
Responsibilities
Become the business process and subject matter expert for the existing compensation strategy for Account Success
Establish subject matter expertise for the headcount allocation process, the various compensation processes, and existing investment programs for Account Success investments
Provide governance to business processes that impact quota issuance, headcount allocation, and other critical processes, using various tools to audit for data problems and ensure timely updates
Build trusted relationships with key stakeholders across the business, including Business Intelligence, Strategy & Operations, and other teams
Craft communications and enablement materials, and FAQs for key business processes and ensure information is disseminated effectively
Evaluate business processes to streamline and leverage AI solutions to improve efficiency, data accuracy, and make recommendations to drive improvements
Provide regular communications and updates to leadership on some key business processes, and incorporate any feedback and revise the processes, communications, and plan accordingly
Understand the end to end business processes for quota issuance, headcount allocation, and other processes, and be able to advise leaders on downstream impacts so they can make informed decisions
Contribute to executive-level presentations for global leadership reviews related to incentive strategy, headcount allocation, and Account Success investments
Develop a deep understanding of the operational processes required to execute our strategy, and ensure the cross functional teams are aligned with execution against our objectives
Have a watchful eye on alignment across key delivery teams, such as Sales and Renewals, and understand how our process needs are similar or different; make recommendations for improvement when possible
Qualification
Required
Self-starter and high degree of motivation to go above and beyond the task at hand and succeed in a collaborative, fast-paced environment
Outstanding written and verbal communication skills, with the ability to craft compelling stories for diverse audiences to communicate strategy and business process details
Strong business acumen and stakeholder management
Able to work with large data sets, high level of proficiency in spreadsheets, able to audit data for anomalies and understand implications of data anomalies on real-world outcomes
Proven track record of data governance or business process oversight
Customer Success Strategy Experience or 3-5 years of professional experience, ideally in consulting or sales strategy, business operations, or revenue operations roles
Flexible schedule, the ability to work with our global Account Success teams in different time zones
Ability to travel on a quarterly basis if required
Preferred
Strong understanding of Customer Success
Knowledge of Salesforce product and platform features, capabilities, and best use
Experience with an enterprise CRM or customer service application
Benefits
Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program
Company
Salesforce
Salesforce is a cloud-based software company that provides customer relationship management software and applications.
10001+ employees
H1B Sponsorship
Salesforce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1883)
2024 (2296)
2023 (1850)
2022 (2849)
2021 (2124)
2020 (1960)
Funding
Current Stage
Public CompanyTotal Funding
$65.38MKey Investors
Starboard ValueEmergence CapitalHalsey Minor
2022-10-18Post Ipo Equity
2004-06-23IPO
2003-01-01Series Unknown· $1M
Leadership Team
Arundhati Bhattacharya
CEO & Chairperson, Salesforce India and South Asia
Marc Benioff
Chair & CEO
Recent News
2026-01-08
2026-01-07
Company data provided by crunchbase