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Brooksource · 1 day ago

Digital Solutions Engineer

United States

Full-time

Remote

Entry, Mid Level

$50/hr - $60/hr

2+ years exp

Brooksource is dedicated to innovating healthcare solutions to ensure access for everyone. The Digital Solutions Engineer provides technical support for post-sales activities, including installation and integration of diagnostic products, while ensuring customer satisfaction and managing technical issues.

EmploymentHuman ResourcesInformation Technology

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Responsible for managing the installation of IT product solutions at customer sites, both remotely and on-site

Determines customer needs and sets appropriate installation expectations, ensuring resources are aligned and available within the specified time-frame

Performs validation processes to evaluate the effectiveness of IT solutions

Ensures all customers are fully satisfied with their IT product installation

Serves as a technical resource for complex system issues, manages critical customer situations, and troubleshoots during installation and post go-live phases

Qualification

Laboratory IT experienceHealthcare standards knowledgeTechnical troubleshootingProject management experienceEffective communicationCritical thinking

Required

Bachelor's Degree in Computer Science, Information Technology, Medical Technology, Life Sciences AND 2 years of laboratory IT, general IT, product line experience, OR 4 years of laboratory IT, general IT, or product line experience

Preferred

Able to travel 25% or more to customer sites

Currently reside within 50 miles of a major metropolitan US airport

One year of project or process management experience, that demonstrates the ability to multitask and manage time effectively

Fluency with healthcare standards and technologies (HL7, ASTM, HIPAA, Networking, Microsoft Windows, Cache Intersystems)

In-depth knowledge of the clinical customer base and critical components of an LIS and laboratory IT processes and workflows

Demonstrate effective communication and troubleshooting with requirements for both technical and non-technical groups

Ability to evaluate complex processes and apply critical-thinking skills to complete assignments that are complex in nature

Company

Brooksource

Glassdoor4.0

Brooksource is a single source for project and supplemental support through contract employment, contract-to-hire labor employment.

Founded in 2000

Indianapolis, Indiana, USA

1001-5000 employees

http://www.brooksource.com

H1B Sponsorship

Brooksource has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (10)