Texas Parks and Wildlife Department · 1 day ago
TPWD - Customer Service Representative I
Texas-CaddoWork Locations
Full-time
Onsite
New Grad, Entry Level
0+ years expThe Texas Parks and Wildlife Department is dedicated to managing and conserving Texas's natural and cultural resources while providing outdoor recreation opportunities. The Customer Service Representative I will perform entry-level customer service work, manage daily office operations, and assist park visitors with inquiries and complaints.
Government Administration
Responsibilities
Performs entry-level to routine customer service work and is responsible for daily office operations at Possum Kingdom State Park
Provides customer service, performs revenue collection, accounting, and permit sales and automated camper registration
Performs clerical tasks include answering telephones, processing incoming and outgoing mail, report data entry, preparing correspondence and filing
Interprets policies and provides information to park visitors and general public
Handles complaints and emergencies and interacts with a large volume of park visitors
Assists Assistant Office Manager with maintaining inventory of resale items and office supplies, brochures and visitor information packets
Conducts routine cleaning of park headquarters building
Works under close supervision, with minimal latitude for the use of initiative and independent judgment
Performs additional duties as assigned
Complies with all Agency, Division and Branch rules, regulations and procedures
Qualification
Required
Completion of 8th grade
Must possess a valid State driver's license at the time of hire
Knowledge of administrative and clerical procedures
Knowledge of general office procedures
Knowledge of basic mathematics
Skill in MS Word, Excel and Outlook
Skill in effective verbal and written communication
Skill in using standard office equipment
Skill in providing quality customer service in a courteous and professional manner
Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts
Ability to accurately handle cash and account for revenue collected
Ability to prepare and maintain records, files and reports
Ability to work independently with little or no supervision
Ability to work as a member of a team
Ability to work under stressful conditions
Ability to use automated camper registration systems
Ability to maintain flexibility and work with frequent interruptions and multiple and changing priorities
Ability to make sound judgment decisions based upon data available and in short time frames
Ability to perform manual labor, including lifting supplies and materials up to 20 lbs
Ability to conduct work activities in accordance with TPWD safety program
Required to work in a high visitation park with overnight camping
Required to work 40 hours per week, includes various schedules with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays
Required to adjust to changing schedules
Required to perform manual labor, including lifting supplies and materials up to 20 lbs
May be required to operate a State vehicle
Required to travel 5% with possible overnight stays
Must conform to TPWD dress and grooming standards, work rules and safety procedures
Non-smoking environment in State buildings and vehicles
Preferred
Graduation from High School or GED
One year of experience in areas such as general clerical duties, cash handling or customer service
Benefits
Generous paid time off
Group insurance
Retirement and pension
Frequent training and staff development opportunities
Longevity pay
Merit pay
Deferred compensation
Flexible benefit plans
401K/457 retirement plans
Direct deposit
Staggered work hours
Employee Assistance Program
Return-to-Work Program
Company
Texas Parks and Wildlife Department
The mission of Texas Parks and Wildlife Department (TPWD) is to manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Craig Bonds
Chief Operating Officer
Cornell Richardson MBA, ASP
Chief Safety Officer
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