Proclinical Staffing ยท 1 day ago
IT Specialist
Palo Alto, CA
Full-time
Onsite
Mid Level
$80K/yr - $85K/yrProclinical Staffing is a leading life sciences recruiter focused on finding exceptional people and matching them with the finest positions across the globe. They are seeking an IT Specialist to provide technical assistance and ensure smooth IT operations in a dynamic pharma environment.
Staffing & Recruiting
Hiring Manager
Anderson Maldonado
Responsibilities
Act as the first point of contact for technical support, resolving hardware, software, and network issues
Manage onboarding and offboarding tasks, including laptop setup, account provisioning, and access management
Address help desk tickets promptly and escalate complex issues when necessary
Install, upgrade, and maintain software, hardware, and peripherals
Collaborate with internal teams to resolve or close aging support tickets
Conduct technical setup and training for new hires
Maintain accurate records of technology inventory
Administer accounts, backup solutions, and cloud-based services
Oversee local office IT infrastructure and support video conferencing tools
Document procedures and update knowledge base resources
Lead and support small IT projects from initiation to completion
Qualification
Required
Proficiency in supporting both Mac and Windows operating systems (Windows 11, macOS)
Strong understanding of networking, workstations, and SaaS tools
Familiarity with Microsoft 365 applications (SharePoint, Teams, Outlook, Word, Excel, PowerPoint)
Experience supporting executive-level users
Knowledge of device management tools (e.g., Microsoft Intune, Mosyle MDM)
Proficiency in Zoom and Microsoft Teams support and administration
Experience with printers and peripheral devices in a corporate setting
Preferred
Experience with ManageEngine ServiceDesk is advantageous
Familiarity with lab-scientific applications (e.g., ChemDraw, MSD, GraphPad) is a plus
PowerShell scripting experience is a bonus
Relevant certifications (e.g., MCDST, A+, ACMT, ITIL) are a plus
Company
Proclinical Staffing
At Proclinical Staffing, our life science recruitment services support our partners with permanent and contract vacancies by connecting them with specialist talent across the globe.
Founded in 2005
51-200 employees
H1B Sponsorship
Proclinical Staffing has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2022 (1)
2021 (1)
Funding
Current Stage
Growth StageCompany data provided by crunchbase