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Cooper's Hawk Winery and Restaurants · 1 day ago

Manager, Team Member Experience

Town and Country, MO

Part-time

Onsite

Mid Level

$57K/yr - $65K/yr

Cooper's Hawk Winery and Restaurants is dedicated to providing a unique dining experience and is seeking a Manager of Team Member Experience. In this role, you will lead initiatives to attract, engage, and retain top talent, ensuring that Team Members feel valued and supported throughout their journey with the company.

Food and BeverageRetailWine And SpiritsWinery

Responsibilities

Develop quarterly staffing plans and partner with Talent Acquisition to ensure sourcing strategies are in place

Maintain applicant tracking systems and ensure internal job postings are visible to current Team Members

Ensure onboarding and offboarding processes are timely, organized, and positive

Participate in orientations and ensure training materials and uniforms are available

Collaborate with trainers and managers to ensure training programs are executed and standards are met

Conduct 30/60/90-day check-ins with new hires and communicate progress to department managers

Track and analyze time-in-position data and identify training and development opportunities

Ensure compliance with HR systems, certifications, and break policies

Attend Community and manager meetings to stay aligned with team needs

Observe new Team Members on shift and provide feedback to support success

Partner with department managers and HR to coordinate leaves of absence and return-to-work transitions

Share engagement and retention insights with the GM and Area Director

Partner with managers to identify internal talent for hourly leadership roles

Follow policies, systems, and standards and ensure others are doing the same

Conduct Stay Interviews and gather feedback to improve the Team Member experience

Provide guidance on Paylocity functions and benefits utilization

Ensure Team Members feel heard, supported, engaged and celebrated

Promote a culture of fun and recognition through celebrations, events, and milestones

Coordinate charity events and community involvement opportunities

Lead the creation of monthly boards with tasting notes, Chef Recs, and Wine Club updates

Celebrate Team Member achievements and life events

Interact with Guests and Team Members in the restaurant to ensure uncompromising hospitality

Qualification

Team Member ExperienceTalent DevelopmentOnboarding ProcessesHospitality KnowledgeInterpersonal SkillsFirst Aid KnowledgeMulti-tasking AbilityEnglish Proficiency

Required

Must represent Cooper's Hawk Values

Must be at least 21 years of age

Must have experience as a New Restaurant Opening Trainer, Lead Restaurant Trainer, or in management at Cooper's Hawk Winery & Restaurants or have previous management experience with another restaurant concept

Must have a passion for hospitality

Has knowledge of operations in the tasting room, front of house, and kitchen to understand the Team Member experience in each part of the restaurant

Is able to communicate clearly and effectively with strong interpersonal and leadership skills

Has the ability to multi-task and work effectively in a fast-paced environment

Maintains basic knowledge of first aid and handling emergencies

Has the ability to work flexible shifts and schedules, inclusive of weekends and some holidays

Has the ability to perform essential functions to company standards with reasonable accommodation

Must be able to read, write and understand English

Must be able to lift and carry up to 50 lbs

Must be able to stand for at least 10 hours per shift

Must have the ability to work 50-60 hours per week

Ability to work flexible shifts and schedules, inclusive of weekends and some holidays

Benefits

50 percent Dining and Carryout Discount; 40 percent Retail Wine Discount; 20 percent Discount on Retail and Private Events

Monthly Complimentary Wine Tasting for Two

Medical, Prescription, Dental, Vision and Telehealth plus Wellness Discount

401(k) with Company Match

Health & Flexible Savings Accounts- Health and Dependent Care

Long-Term Disability; Voluntary Short-Term Disability

Basic Life and AD&D Insurance (with option to purchase additional coverage)

Paid Parental Leave

Paid Time Off

Access to Team Member Relief Program

Wellness and Mental Health Support

“Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services

Team Member Rewards, Milestone Recognition and Referral Bonuses

Career Development Opportunities

Company

Cooper's Hawk Winery and Restaurants

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Cooper’s Hawk Winery & Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen.

Founded in 2005