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Connect America · 3 days ago

Account Manager - Northeast region

United States

Full-time

Remote

Senior Level

5+ years exp

Connect America is the largest independent provider of connected care in North America, dedicated to helping aging individuals and at-risk populations live safely and independently. The Senior Account Manager will drive growth in a designated territory by upselling products and maintaining high customer satisfaction, while collaborating with various departments and participating in industry events.

Health CareMedicalService Industry

Hiring Manager

Kim Longmore-Zambrano

Responsibilities

Drive growth by upselling products and services, expanding usage, and increasing overall referral volume within assigned markets

Provide mentorship to Account Management team

Maintain strong customer relationships, serving as an escalation point for key accounts and ensuring a high level of customer satisfaction

Retain customers by ensuring high customer satisfaction and clear ROI

Facilitate strategic meetings with director-level or higher customer stakeholders

Own and maintain strategic Action Plans for all key accounts

Participate in relevant industry conferences and local market events

Maintain accurate and complete Salesforce documentation and comply with all operational processes

Collaborate across departments and contribute to coaching, development, and team culture

Engage in cross-functional initiatives and receive positive customer/internal feedback

Collect feedback on deals and communicate issues or concerns in solution-orientated approach

Utilize deal reviews process and close plans to improve win rates and accelerate deals

Qualification

Sales experience in healthcareAnalytical skillsCommunication skillsSubject matter expertiseCollaboration skillsOral skillsWebinar skillsPresentation skillsInterpersonal skillsWritten skills