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Capps Plumbing and Sewer, Inc. · 1 day ago

TxDMV - VTR Customer Service Representative (Waco)

Texas-WacoWork Locations

Full-time

Onsite

Entry, Mid Level

2+ years exp

The Texas Department of Motor Vehicles (TxDMV) is dedicated to serving and protecting the citizens and industries in Texas through quality motor vehicle-related services. The VTR Customer Service Representative provides complex customer service support related to vehicle title and registration activities, ensuring compliance with relevant laws and regulations.

CommercialCustomer ServiceProperty ManagementResidential

Responsibilities

Provides quality customer service to the public, county tax offices and industry stakeholders regarding title and registration application requests and customer inquiries for TxDMV information, services, policies, procedures, law, rules and regulations

Communicates to assist the public, government entities and industry stakeholders in person, by telephone (inbound/outbound), by e-mail and through correspondence

Prepares and edits correspondence for the public and agency stakeholders including government agencies, law enforcement, vehicle dealers and metal recyclers

Reviews, processes, and routes mail. Tracks receipt and processing of documents

Retrieves information from master files, mainframe systems and databases to verify against applications, forms and supporting original documents. Enters information into databases and approves or rejects issuance of requested documents

Research information from manuals and electronic resources to resolve complex customer service problems and collaborates with other agencies and divisions to provide information and services to external and internal customers

Maintains specialized expertise in TxDMV laws, rules, regulations, policies, and procedures to issue temporary registration; NAFTA permits; authorize refunds and corrected title requests and issue credit fee vouchers and bonded title letters

Receives and processes customer applications and functions as cashier to collect and disperse fees. Balances daily receipts and assigned inventory; reconciles discrepancies and prepares financial reports

Participates in team meetings to contribute to the development of best practice procedures

May process customer apportioned registration in-person, by telephone and through the TxIRP online application

May travel up to 10% of the time. Travels by car (may include flying). May include overnight travel. May require working extended hours and some evenings and weekends, as needed

Required to attend work regularly and adhere to approved work hours in accordance with department policies and procedures

Performs other duties as assigned

Qualification

Customer serviceOffice administrationCommunication skillsDatabase managementFinancial reportingTeam collaborationProblem solvingAttention to detailTime management