LinkSquares · 1 day ago
Senior Customer Success Manager
Hybrid (Boston, MA)
Full-time
Hybrid
Mid, Senior Level
$90K/yr - $120K/yrLinkSquares is the leading contract lifecycle management company in the legal industry, named a Strong Performer in The Forrester Wave™. The Senior Customer Success Manager will be responsible for driving business value through strategic customer engagement and ensuring customer satisfaction and retention.
Artificial Intelligence (AI)Contact ManagementLegal TechMachine LearningProductivity ToolsSoftware
Responsibilities
A Senior Customer Success Manager (CSM) will ascertain customer goals and collaborate on customized strategic plans to drive business value through the LinkSquares platform
CSM's will engage customers via strategy calls and emails, securing buy-in for growth and resolving inquiries by aligning customers with the appropriate internal and external resources
You will serve as the primary point of contact throughout the customer lifecycle, developing relationships with key stakeholders and maintaining a focus on driving business value from onboarding through renewal
The CSM will play a critical role in achieving LinkSquares’ revenue growth goals, ensuring we successfully retain and expand our existing customer base
The CSM will have ownership over renewals of his or her accounts while also proactively identifying upsell and cross-sell opportunities by introducing new products and features that will drive additional value for our customers
Qualification
Required
Experience working in a client-facing role at a B2B SaaS company
Genuine passion for customer success
Ability to openly embrace challenges and change in an extremely fast-paced environment
Benefits
Medical, dental, and vision insurance
401k retirement plan with a company match
Equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure)
Flexible paid time off
Generous parental leave
Life and disability insurances
Company
LinkSquares
LinkSquares is an AI-powered contract lifecycle management platform for in-house legal teams.
Founded in 2015
201-500 employees
H1B Sponsorship
LinkSquares has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (4)
2022 (1)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$161.47MKey Investors
G SquaredSorenson CapitalJump Capital
2022-04-04Series C· $100M
2021-07-14Series B· $40M
2020-02-26Series A· $14.5M
Leadership Team
Chris Combs
Founder & CEO
Luigi Testa
Chief Financial Officer
Recent News
2025-11-20
Company data provided by crunchbase