Customer Happiness Associate [1099 - Contract] jobs in United States
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Sandboxx · 2 days ago

Customer Happiness Associate [1099 - Contract]

positionUnited States
timeContract
remoteRemote
seniorityEntry Level
date2+ years exp

Sandboxx is the leading platform dedicated to finding and building technology solutions throughout a service member's military life cycle. The Customer Happiness Associate will provide outstanding customer support, ensuring that customers feel heard and valued while collaborating with internal teams to resolve issues.

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Comp. & Benefits

Responsibilities

Deliver outstanding customer support via Intercom, our primary customer service tool
Respond promptly and professionally to inquiries, troubleshoot issues, and provide solutions
Ensure customers feel heard, supported, and valued throughout their interaction with Sandboxx
Collaborate with internal teams (engineering, product, operations) to escalate and resolve complex issues
Maintain accurate records of customer interactions and feedback in Intercom
Identify common customer pain points and share insights to help improve processes, tools, and product features
Uphold Sandboxx’s commitment to providing compassionate, mission-driven support

Qualification

Customer service experienceIntercom proficiencyTech-savvyWritten communicationMobile appsMilitary culture

Required

2+ years of customer service experience in a remote, digital-first environment
Proficiency with Intercom or similar customer support platforms (e.g., Zendesk, Freshdesk, Help Scout)
Strong written communication skills - clear, concise, and empathetic
Ability to manage multiple conversations and priorities at once
Reliable, self-motivated, and comfortable working independently as a contractor
Tech-savvy and able to learn new systems and processes quickly

Preferred

Experience supporting mobile apps, subscription services, or e-commerce customers
Familiarity with military culture or prior experience supporting military families
Available to cover 8 hours on the weekend

Company

Sandboxx

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Sandboxx is a military media and technology company.
dateFounded in 2013
location
Arlington, Virginia, USA
people-size51-200 employees
web-link
http://www.sandboxx.us/

Funding

Current Stage
Growth Stage
Total Funding
$13M
Key Investors
Boathouse Capital
2021-12-01Private Equity· $8M
2017-06-01Series B· $3M
2015-04-12Non Equity Assistance

Leadership Team

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Sam Meek
Founder & CEO
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Swamy R
Co-Founder, COO & CTO
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Company data provided by crunchbase