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Layer Health · 1 day ago

Customer Success Manager

Boston or NYC

Full-time

Hybrid

Mid Level

$140K/yr - $160K/yr

3+ years exp

Layer Health is an innovative company founded by leading machine learning researchers from MIT and Harvard Medical School, focused on transforming healthcare with AI solutions. The Customer Success Manager will be responsible for managing existing customer relationships, ensuring satisfaction and retention, and collaborating with various teams to enhance customer success strategies.

Artificial Intelligence (AI)Health CareInformation ServicesMedicalSoftware

Responsibilities

Own existing customer relationships to create successful partners

Serve as the primary point of contact for customer, including questions, issues and escalations

Proactively identify opportunities to drive customer satisfaction and retention

Manage cross functional efforts in service of customer success, including

Establish trust and credibility with healthcare stakeholders, including clinicians, IT teams, and operations leaders

Help build internal processes and playbooks as we scale the function

Qualification

Healthcare experienceCustomer SuccessProject ManagementEMR implementationSmartsheetsNotionSlackCommunication skillsRelationship buildingProblem solving