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Amazon · 3 months ago

Data Center Technician (Night Shift), DCC Communities

Ashburn, Virginia, USA

Full-time

Onsite

Entry Level

$51K/yr - $113K/yr

1+ years exp

Amazon is a leader in the world of data centers and is seeking Data Center Technicians to support their customers. This role involves ensuring the availability and reliability of data center operations while participating in a primary responder rotation and collaborating with various teams to resolve operational incidents.

Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail

No H1B

U.S. Citizen Only

Responsibilities

Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required

Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors

Performing on-call duties and participating in scheduled maintenance and change management activities

Contributing to documentation and process improvement initiatives based on your analysis of operational issues

Helping to train and onboard new team members

Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution

Solve problems at their root and step back to understand the broader context

Maintain service level agreements through the implementation of proactive issue detection and reporting

Work shift work that will include days/nights/weekends/holidays

Traveling within and outside of regional work area is required

Qualification

Networking experienceTroubleshooting experienceData center operationsNetwork design understandingHardware knowledgeTicketing system managementEffective communicationOrganizational skillsTeam collaboration