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KSB Company · 3 days ago

Customer Support Specialist

Grovetown, GA

Full-time

Onsite

Entry, Mid Level

2+ years exp

KSB Company is a leading supplier of pumps, valves, and related services. They are seeking a Customer Support Specialist who will be responsible for driving spare parts sales by delivering superior customer service, managing customer inquiries, processing orders, and performing critical administrative duties to support the sales team.

Industrial EngineeringManufacturingMechanical Engineering

Responsibilities

Respond promptly and professionally to Requests for Quotations (RFQs)

Provide comprehensive quotes, including recommended parts, pricing, lead times, delivery schedules, and applicable terms and conditions

Ensure all quotations are accurate and distributed to relevant parties in a timely manner

Create and maintain part numbers, pricing, and customer details in the system as needed

Receive and validate customer purchase orders for accuracy and completeness, ensuring all quoted or contractual details match

Assist customers in reconciling purchase orders with GIW-submitted quotes/contracts, resolving discrepancies before order processing

Accurately draft, issue, and communicate sales orders after purchase order validation

Manage the processing, documentation, and timely release of sales orders to appropriate teams

Ensure expedited and rush orders are accurately updated in the system for timely material release

Maintain open communication with Warehouse/Materials Management, Purchasing, Operations, Marketing, Engineering, and Customers to ensure delivery requirements are met

Enforce GIW’s terms and conditions, including cancellation and restocking fees when applicable

Release available material in the ERP system and communicate delivery orders to the warehouse team weekly for further processing

Maintain orderly and accurate order files in accordance with GIW procedures and guidelines

Investigate and resolve customer issues related to deliveries, shipping, or order status, providing supporting documentation as needed

Collaborate with Accounts Payable to resolve pricing discrepancies

Provide timely status updates and weekly order status reports to key stakeholders

Assist Sales and Strategic Account Managers with customer cross-reference files, consignment accounts, and long-term parts contracts as required

Provide backup support to colleagues as needed

Complete assigned duties and responsibilities within designated timeframes, keeping the manager informed of any issues or irregularities

Maintain consistent compliance with all GIW policies and procedures

Adhere to QHSE (Quality, Health, Safety & Environment) guidelines to promote a safe, organized, and healthy workplace

Serve as the primary point of contact for your assigned region/customers, supporting all relevant stakeholders

Demonstrate accountability, courtesy, professionalism, and timeliness in all interactions

Build and nurture relationships with customers and colleagues that contribute positively to GIW’s service culture

Qualification

Customer service experienceSales supportERP system proficiencyOrder managementCommunication skills

Required

Education: College degree preferred

Experience: 2–5 years of experience supporting customers and sales channels for a global company in an inside customer service or inside sales role within the industrial sector