TopDog Law ยท 1 day ago
Intake Supervisor
United States
Full-time
Remote
Entry, Mid Level
2+ years expTopDog Law is one of the fastest-growing law firms in the U.S., founded in 2018 and achieving significant growth. They are seeking a highly motivated and experienced Intake Supervisor to oversee the client intake team, ensuring exceptional service and effective management of calls and inquiries while meeting performance goals.
LegalProfessional Services
Responsibilities
Supervise day-to-day operations of the intake department, including scheduling, call management, and workload distribution
Lead, coach, and motivate intake specialists to deliver best-in-class client service
Monitor KPIs such as call response time, conversion rates, and quality assurance scores
Provide regular training and feedback to ensure consistent performance and professional development
Collaborate with leadership to refine intake processes, scripts, and workflows for efficiency and effectiveness
Handle escalated calls and inquiries with professionalism and empathy
Prepare reports on team performance, client trends, and departmental needs
Ensure compliance with all legal and ethical standards in client communications
Qualification
Required
2+ years of experience in a supervisory or team lead role, preferably in a law firm, call center, or client services environment
Strong leadership skills with a proven ability to coach, mentor, and develop high-performing teams
Excellent communication and interpersonal skills; ability to engage with clients and staff empathetically and professionally
Comfort working with call center technology, CRM systems, and performance dashboards
Highly organized with the ability to manage competing priorities in a fast-paced environment
Results-oriented, with a track record of meeting or exceeding performance targets
Benefits
Comprehensive medical, dental, vision, life, and protection plans
4% 401(k) company match
Company-paid holidays
Two floating holidays
Five paid sick days
Generous paid time off
Company
TopDog Law
TopDog Law is a personal injury law firm that helps injured people and families.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
James Helm
Chief Executive Officer
Recent News
Company data provided by crunchbase