Red River Bank · 1 day ago
Customer Care Rep. 1
Operations Center, Alexandria, LA, US
Full-time
Onsite
Entry Level
1+ years expRed River Investments Group is focused on delivering world-class customer service and satisfaction. The Customer Care Representative is responsible for understanding customer needs, resolving issues, and ensuring accurate documentation while maintaining strong relationships across departments to enhance customer experience.
BankingFinancial ServicesLocal
Responsibilities
Determine customers’ needs by listening and asking appropriate questions
Resolve problems by clarifying issues, performing necessary steps and escalating when necessary
Fulfill customers’ request
Ensure accuracy and completeness in all documentation
Work with other departments to build working relationships centered around the customer and service excellence
Provide support and offer product information as needed to ensure customer satisfaction and aid in retaining customers’ business
Prompt, courteous, friendly and professional responses to each customer
Complies with all applicable banking regulations
Follows Red River Bank policies and procedures
Attends and completes all required training
Meet quality assurance requirements and other key performance metrics
Qualification
Required
High school diploma or equivalent work experience
1-2 year experience in a customer service environment
Attention to detail
Mastery of applicable systems and applications
Understanding of products and services offered by Red River Bank
Maintain confidentiality
Strong oral skills
Strong customer focus
Excellent listening skills
Ability to build rapport and build relationships
Demonstrate helpful disposition and empathy through effective problem resolution
Present the bank in a professional and friendly manner
Able to work independently as well as a team with outside departments
Complies with all applicable banking regulations
Follows Red River Bank policies and procedures
Attends and completes all required training
Meet quality assurance requirements and other key performance metrics
Company
Red River Bank
Red River provide a fully integrated suite of banking products and services tailored to the needs of their commercial and retail customers.
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
$12.64M2019-05-03IPO
2017-08-28Series Unknown· $12.12M
2009-05-11Seed· $0.52M
Leadership Team
Julie Hollingsworth
Chief Marketing Officer
Mike A. Murphy
Chief Investment Officer & Financial Forecasting Manager
Recent News
2025-12-19
2025-12-19
Company data provided by crunchbase