IT Helpdesk Manager (Financial Services Exp A Must) - Perm (Fully On-Site) jobs in United States
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Atlantic Partners Corporation ยท 6 days ago

IT Helpdesk Manager (Financial Services Exp A Must) - Perm (Fully On-Site)

positionJericho, NY
timeFull-time
remoteOnsite
senioritySenior Level
date7+ years exp

Atlantic Partners Corporation is seeking an IT Helpdesk Manager to oversee the IT needs of the organization. The role involves managing helpdesk staff, coordinating IT projects, and ensuring efficient IT operations to enhance security and product offerings for the bank.

CommercialConsultingHuman ResourcesRecruitingStaffing Agency
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H1B Sponsor Likelynote
Hiring Manager
Joshua Smith
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Responsibilities

Manage helpdesk staff to ensure requests are completed timely and accurately
Manage scheduling and prioritization of tasks for internal helpdesk and Managed Services Provider
Ensure daily, weekly and monthly reports are completed
Ensure employee onboarding and offboarding occurs timely and accurately
Communicate with staff and provide updates on open items
Troubleshoot escalations (both internally and externally)
Provide leadership, coaching and performance to staff
Identity opportunities to improve current processes
Oversee Bank applications to ensure user entitlements setups are properly documented and manage the user entitlement review process
Work closely with other departments to ensure requests are handled in timely manner
Manage system upgrades, and patching
Maintain accurate inventory of hardware and software
Provide tracking metrics and status updates
Ability to provide hands-on support for all activities
Oversee and project manage IT projects (including IT Infrastructure, Online Banking, along with projects originating from other departments that require IT)

Qualification

IT Helpdesk ManagementFinancial Services ExperienceIT Project ManagementTechnical DegreeTroubleshooting SkillsCommunicationLeadership Skills

Required

7+ years of experience in the Financial Services Industry (Banking, Credit Union) in Information Security or IT leadership/manager role
Technical degree in computer science, engineering, or a related field
Excellent communication skills with the ability to troubleshoot and resolve issues
Proven track record in leading and building out IT helpdesk team
Strong focus on doing what is right for our customers and the Bank

Company

Atlantic Partners Corporation

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Atlantic Partners was created with the clear objective of providing the most comprehensive IT staffing solutions, along with a robust executive search division.
dateFounded in 2002
location
Boca Raton, Florida, USA
people-size51-200 employees
web-link
https://atlanticpartnerscorp.com/

H1B Sponsorship

Atlantic Partners Corporation has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2021 (1)
2020 (1)

Funding

Current Stage
Growth Stage

Leadership Team

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Monroe Gang
Principal, Chairman & CEO
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Company data provided by crunchbase