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KUKA · 1 day ago

Customer Service Sales Consultant

Texas, United States

Full-time

Hybrid

Senior Level

5+ years exp

KUKA is a company specializing in robotics and automation, and they are seeking a Customer Service Sales Consultant to represent their aftermarket products and services. The role involves building long-term relationships with clients, generating sales, and ensuring customer satisfaction through effective service delivery.

Industrial AutomationSoftware

Hiring Manager

Julie Farnsworth

Responsibilities

Effectively presents Customer Service aftermarket products and services to new and existing customers

Frequently travels (up to 50%) to customer sites to sell CS products and services (i.e. contracts, hardware, software, training, engineering services, on-site support, etc.)

Identifies potential new accounts, customers, contacts and new market opportunities

Develops and maintains long-term business relationship between KUKA Robotics and Integrators, System Partners and End-user Customers

Generates accurate and technically correct quotations of the CS product portfolio and ensures customers are informed of service rates, part prices, and service product offerings

Cooperates with CS Managers to ensure qualified resources are identified to achieve successful completion of service orders

Reviews purchase orders for accuracy, authorization, and supporting documentation

Verifies customer and order information against previously obtained information for accuracy

Maintains accurate and complete data in Salesforce/SAP/other IT systems, including Asset Information, Competition Information, Lead Information, Opportunity Status and Quote Information

Works collaboratively with the Sales / IM / CS team to determine service sales strategies for individual customer accounts

Provides feedback to Sales / IM Team and CS team to improve customer relationships

Monitors quotes, sales, and project status to track aftermarket sales performance and on-going project activities

Monitors the competition’s products and services and notifies management of benchmarks (i.e. pricing, technical advantages, etc.)

Ensures capture of repeat / renewal business by proactively offering recommended Spare Parts, Field Service, Service Contracts, Software, Engineering and Training throughout the life cycle of each robot

Forecasts aftermarket sales volumes and assists in strategic planning activities

Adheres to the Quality System and participates in continual improvements

Understands and follows safety regulations and identifies safety concerns

Supports the Finance department in the payment process

Qualification

Sales experienceCustomer service knowledgeSalesforceSAPCRM software proficiencyDedicationResults orientedTeam collaboration

Required

Bachelor's degree and five years of related experience and/or training or equivalent combination of education and experience

Requires excellent knowledge of the fundamentals of customer service for face-to-face and phone contact with customers and prior experience using Salesforce, SAP or similar Customer Relationship Management and ERP software

Prior sales experience are decisive advantage – understanding all phases of sales process

Candidate must be results oriented with a strong dedication to meeting customer expectations and schedules as well as closing capabilities

Must be able to travel within the USA with frequent overnight trips

Must be located within Texas to be considered