Bridgeway · 1 day ago
Customer Account Manager
Overland Park, KS, US
Full-time
Onsite
Entry, Mid Level
2+ years expBridgeway is a rapidly growing Pittsburgh based company that is among the country’s largest specialty transportation providers. The Customer Account Manager serves as the daily point of contact for important clients, providing strategic and operational leadership to ensure a positive customer experience and achieve annual growth budgets.
Transportation/Trucking/Railroad
Responsibilities
Serve as an advocate and liaison for Smartway's top clients to ensure overall customer satisfaction
Expand current customer accounts through ongoing relationship development
Maintain a strong understanding of the industry and client needs; cultivate a core book of business for consistent and repeatable sales
Conduct daily customer calls to discuss shipments, address concerns, and identify opportunities for growth
Provide quick and efficient quoting, follow up on quotes, and proactively upsell additional modes and services
Drive operational excellence, ensuring timely and cost-effective transportation solutions
Assist sales and branch leadership in responding to RFPs for assigned and new accounts
Own the spot and transactional pricing strategy, ensuring competitiveness and profitability
Accurately record all meaningful conversations, quotes, and RFP activities in the CRM
Monitor and analyze revenue, load count, and gross profit to ensure budget and performance targets are met month over month
Qualification
Required
Proven experience in third-party logistics, freight brokerage or transportation account management (2+ years)
Strong understanding of open deck freight (flatbed & hotshots)
Excellent communication, negotiation, and relationship-building skills
Ability to manage multiple priorities in a fast-paced environment
Proficiency in CRM and transportation management systems
Results-driven mindset with a focus on achieving revenue and profitability goals
Company
Bridgeway
Among the country's largest transportation and logistics providers, Bridgeway is headquartered in Pittsburgh, PA, leveraging a network of over 100,000 carriers across the U.S.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Bruce McAdams
Chief Executive Officer
Matthew Korcinsky
Chief Financial Officer
Company data provided by crunchbase