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MUFG · 1 day ago

Manager of the Emergency Coordination Office

New Jersey, United States

Full-time

Onsite

Mid, Senior Level

$123K/yr - $173K/yr

7+ years exp

MUFG is seeking a Manager to lead a frontline team responsible for incident routing, triage, and coordination across the Americas. The role involves overseeing incident management and team development while optimizing processes and contributing to strategic planning for incident response services.

Financial Services

Hiring Manager

Maria R.

Responsibilities

Oversee intake and triage of incidents via the Incident Routing and Tracking system

Ensure accurate routing of cases to appropriate SMEs, including non-cyber-related incidents

Escalate critical issues and arrange closures in alignment with Crisis and Critical Incident Management protocols

Manage ECO staff, including resource planning and performance oversight

Support onboarding and training of new team members

Align ECO operations with internal procedures and stakeholder workflows

Partner with the Operational Resilience Team to refine response and reporting processes

Leverage automation tools like Torq to streamline updates and follow-ups

Contribute to the design and pilot of the virtual incident response team structure

Support maturity planning and strategy documentation for Incident response services

Qualification

Cybersecurity OperationsIncident ResponseInformation Security Risk ManagementTechnical CertificationsCloud SecurityNetwork SecuritySecurity GovernanceJapanese Language ProficiencyDocumentation SkillsTeam Leadership

Required

Bachelor's degree in Information Technology, Cyber Security, Computer Science, or related discipline

7 + years of experience working in the Cybersecurity Operations or Information Security

Relevant technical and industry certifications

Experience with information security risk management, including information security audits, reviews, and risk assessments

Preferred

Japanese language proficiency preferred

Knowledge in one or more security domains including Security Governance and Oversight, Security Risk Management, Network Security, Threat and Vulnerability Management, or Incident Response and Forensics

Knowledge of cloud security, networks, databases, and applications

Knowledge of the various types of cyber-attacks and their implementations

A fundamental understanding of enterprise cybersecurity frameworks such as MITRE ATT&CK and Cyber Kill Chain

Ability to document and explain technical details in a concise, understandable manner

Experience in operational processes such as security monitoring, data correlation, troubleshooting, security operations, etc